Who You Are You are a passionate and customer-focused individual with experience working in a busy Customer Care or Customer Service Centre environment. While experience within a social care setting is preferred, it is not essential as full training will be provided. You possess excellent typing and IT skills, enabling you to efficiently manage direct input and communication simultaneously. What the Job Involves In this role, you will work at the Customer Service Centre in Lincoln within the Adult Care Team. You will employ a strength-based approach to facilitate positive changes in individuals' lives. The job involves handling complex, sensitive, and emotive contacts via telephone and email from both the public and professionals seeking information, advice, or services related to Adult Care, the Lincolnshire Carer Service, and the Wellbeing Service. Through your training, you will effectively manage call control, exercise professional curiosity, and apply excellent communication skills to gather necessary information and determine appropriate outcomes for customers. Skills Customer-focused approach Experience in Customer Care or Service Centre Excellent communication skills Strong typing and IT skills Ability to manage complex and sensitive inquiries Flexible working hours (8am to 8pm, Monday to Friday)