East Suffolk Council, Melton, Woodbridge IP12 1RT and Lowestoft, Suffolk, NR33 0EQ £31,537 - £38,220 per annum (Band 5-6) 37 hours per week Permanent East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We currently have an opportunity to join our Private Sector Housing team as a Tenancy Relations Officer. The role: You will take a lead role in promoting lawful tenancy practices, supporting tenants at risk of illegal eviction, and helping the council to implement their responsibilities under the Renters Rights Act (the Act). The Act introduces significant changes to tenancy law, new duties for councils, and strengthened tenant protections. You will play an important part in helping residents understand their rights, supporting investigations into potential breaches, and gathering evidence where concerns arise. Full training will be provided, including opportunities for apprenticeship pathways where appropriate. This is a meaningful role where your work will directly safeguard vulnerable residents, prevent homelessness, and drive improvements in housing standards across our district. As a Tenancy Relations Officer, you will: Provide confidential, customer‑focused advice to tenants and landlords. Prevent homelessness through early intervention, legal guidance, and appropriate referrals. Support with PACE interviews and prepare evidence for legal proceedings. Build strong working relationships with landlords, partner agencies, and voluntary sector organisations. Promote best practice within the private rented sector and contribute to community education. Support the council’s enforcement responsibilities under relevant housing legislation. What you will need: Essential: • Strong knowledge of housing legislation relating to private rented sector tenancies, homelessness, and housing conditions. • Experience managing a varied personal caseload and meeting performance expectations. • Skills in negotiation, mediation, and preparing evidence for legal processes. • Excellent communication skills. • Experience working with vulnerable households. • Experience working with external partners and/or the voluntary sector. • Good working knowledge of MS Office and relevant systems. • Minimum 3 years’ experience in a relevant, customer facing role. • Ability and willingness to travel across the district, sometimes at short notice and during unsociable hours. Desirable: • Experience conducting PACE interviews and preparing cases for court. We also welcome applications from candidates with relevant transferable experience who are willing to undertake training to meet all requirements of the role. Salary will reflect the level of experience and training need. The right person is our priority. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube). Here are some of the main benefits: Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays) Local government pension scheme Flexible working arrangements Learning and development tailored to your role A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. Find more information about what we offer in our benefits brochure (pdf). The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert. To find out more For an informal discussion regarding this post, please contact Victoria Cotterill on 01502 523160, or by emailing victoria.cotterill@eastsuffolk.gov.uk Closing date: Thursday 9 April 2026 at 1:00pm Interview date: w/c 20 April 2026 How to apply Step 1 - Read the advert and the Job Description and Person Specification (docx) Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL). East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0