The Role
The post holder will support the Head of the Application Management in providing implementation, evaluation and support of eHealth Applications, in line with the NHS Lanarkshire eHealth Strategy. The post holder will also provide support to the eHealth Programme in NHS Lanarkshire. The post holder will work together with colleagues in the eHealth Department and the wider organisation to provide support for eHealth software and services across NHS Lanarkshire. The services provided by the post holder have a direct and immediate impact on the efficient continuity of patient care.
The role will also support the development and delivery of NHS Lanarkshire’s modern digital, data driven, electronic health and care record. TrakCare is a key component of NHS Lanarkshire’s digital EHCR strategy and this role will be responsible for ensuring the solution delivers maximum value in support of this for patients and staff. TrakCare is a key strategic solution and is in use across Acute and Community Care settings. The post holder will liaise and work closely with the Acute and Community clinical staff in NHS Lanarkshire to ensure that all work is clinically appropriate and has the support of NHSL clinical leadership. The post holder will also work together with colleagues in the Digital Department and the wider organisation to provide support for digital software and services across NHS Lanarkshire. The post holder will also work closely with digital colleagues involved in systems that interface with TrakCare.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
The post holder should be educated to degree level preferably in a computer-related discipline or be educated to HNC/HND level and have a minimum of 3 years’ experience in a technical support role. They should have at least 3-5 years’ experience in a senior technical support/management role in an information technology department. In addition, the post holder should preferably have at least 2 years successful experience in a health service environment.
Working knowledge of relational database systems.
The post holder will be skilled in current operating systems.
The post requires an individual who can demonstrate the following skills:-
Planning and Organising
* Ability to manage workload, prioritise and assist in completion of routine and project workloads.
* Preferably experienced in the participation of complex projects.
Communication
* Proven skills of empathy with staff
* Good communication and inter-personal skills
Teamwork
* Demonstrate ability to work effectively in a team with both technical and user colleagues.
* Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
Contract type
Permanent
Full time
37 hours
Location and Working Pattern
This role will be based in Digital Transformation within Kirklands - NHSL Headquarters.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Please contact Gillian Lawless, Digital Service Manager, on Gillian.Lawless@lanarkshire.scot.nhs.uk
For enquiries regarding the application form or recruitment process, please contact Gemma Lowe, Recruitment Administrator on Gemma.Lowe@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email)
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire’s benefits include:
* A minimum of 27 days annual leave increasing with length of service
* A minimum of 8 days of public holidays
* Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension )
* Paid sick leave increasing with length of service
* Occupational health services
* Employee counselling services
* Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage .
Additional Information for Applicants
* Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
* For help to complete an application on Jobtrain please follow this link:
* Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
* We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
* Once you have submitted your application form you will be unable to make any amendments
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
Right to Work within the UK
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk .
Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.
Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.