Job Description
Team Leader - Ashton U Lyne Snipe RP DT - 18 hours per week - permanent contract
At Costa Coffee, we’re all about crafting great coffee and memorable moments. As a Team Leader, you’ll bring energy, confidence and support to every shift. We also offer flexible shifts to suit you and the store.
Why Costa
* £13.75per hour
* 50% discount on all food and drink in Costa-owned stores
We’re committed to diversity, equity and inclusion, and our values, Discipline to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Player, shape how we work. Through the Costa Foundation, you’ll also support communities locally and globally.
What you’ll do
* Train and support new Baristas
* Energise and motivate your team
* Maintain high standards across service and coffee excellence
* Use resourcefulness and adaptability to keep everything running well
Who you are
* A reliable role model with accountability and maturity
* A strong team player with great communication skills
* Energetic, positive and confident leading others
* Adaptable, resourceful and calm under pressure
* Experience as a team leader or ready to step into the role
Key Responsibilities
Customer Experience
* Deliver exceptional customer service and ensure every customer leaves satisfied
* Prepare and serve high-quality drinks and food to Costa standards
* Handle customer queries and resolve complaints professionally
* Support, coach, and motivate team members during shifts
* Lead shifts, ensuring smooth and efficient store operations
* Train new team members and support ongoing development
Operations
* Open and close the store when required
* Manage stock levels, orders, and deliveries
* Ensure health & safety, hygiene, and cleanliness standards are met
* Follow company procedures, including cash handling and security
Performance & Standards
* Maintain brand standards and presentation at all times
* Help achieve sales targets and control costs
* Monitor team performance and provide feedback
How to apply
When you apply, you’ll start with a quick, casual chat via Sapia.ai, just a few simple questions you can answer anytime, anywhere. This AI-powered tool helps us assess key traits and skills fairly by comparing your responses to the role’s requirements. Don’t worry there will always be human involvement in the review of your responses and in making the final hiring decision
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