Senior Service Delivery Manager – Six Degrees
Apply for the Senior Service Delivery Manager role at Six Degrees.
Six Degrees is a leading secure, integrated cloud services provider where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture.
Employment Details
* Basis: Full‑time
* Location: Studley, England, United Kingdom
About the Role
* The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management.
* Senior Service Delivery Manager is responsible for taking personal ownership of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected.
Role Requirements
* Previous experience in Service Management role, preferably within the Managed Service Provider industry.
* Experience managing contractual performance of services within the agreed SLA and influencing actions to mitigate or remediate an SLA breach.
* Ability to convey intricate technological subjects and connect them to addressing business challenges.
* Robust technical expertise in a range of cloud, connectivity and security technologies.
What Makes Us Great
Six Degrees has been honoured as an ENEI Gold TIDE Winner. We foster an inclusive culture with transparent and fair recruitment processes and offer reasonable adjustments for the interview process or flexible working requirements. We are a Disability Confident Employer and an equal opportunities employer, committed to creating a truly equal, diverse and inclusive environment. Our female‑led networking program enables women within our organisation to share experiences and receive one‑to‑one support.
Benefits
* Real Living Wage employer with additional employee benefits.
* Enhanced maternity and paternity leave package.
* Flexible working arrangements.
* Private Medical Insurance, Life Assurance, matched pension scheme, 25 days holiday and a birthday day off.
* Discounts on well‑known brands, restaurants, supermarkets and more.
Recruitment Process
Applications are evaluated by Talent Acquisition. Qualified candidates will be invited to a call, followed by an interview with the prospective line manager and team members. For certain critical roles a second interview may take place, potentially including a task specific to the role.
Apply today at 6dg.co.uk.
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