Front Office Team Member - Casual | Courtyard by Marriott - Luton Airport Front Office Team Member - Casual Location: Courtyard by Marriott - Luton Airport Salary: £12.31 per Hour Employment Type: casual hours About Lighthouse Hotel Management At Lighthouse Hotel Management, we pride ourselves on delivering exceptional hospitality experiences. Our Courtyard by Marriott at Luton Airport is a premier destination for travellers seeking comfort, convenience, and outstanding service. We are looking for a friendly and dedicated Front Office Team Member to join our dynamic team and contribute to our continued success. Role Overview As a Front Office Team Member, you will be the first point of contact for our guests, playing an essential role in creating a welcoming and efficient arrival and departure experience. This pivotal position involves multitasking and working collaboratively with various departments to ensure each guest's stay is memorable and enjoyable. Key Responsibilities Warmly welcome guests upon arrival, assisting with check-in and check-out procedures accurately and efficiently. Manage reservations, cancellations, and amendments using our property management system. Provide guests with information about hotel facilities, local attractions, and transportation options. Handle guest enquiries and resolve issues promptly with professionalism and courtesy. Maintain accurate records of guest details and transactions in compliance with company policies. Coordinate with housekeeping and maintenance teams to ensure rooms are ready and any guest requests are fulfilled. Process payments securely and reconcile cash drawers at the end of shifts. Support the team with administrative tasks and other duties as required. Uphold health and safety standards and ensure compliance with Marriott brand guidelines. Qualifications & Skills Previous experience in front office or customer service roles within the catering and hospitality industry is desirable. Excellent communication skills with a friendly and approachable manner. Strong organisational skills and attention to detail. Ability to work under pressure and maintain professionalism in a fast-paced environment. Proficient IT skills, including experience with reservation systems and Microsoft Office. Flexible approach to working hours, including weekends and public holidays. A good command of English; additional languages are an advantage. Positive attitude, team player, and a genuine passion for hospitality. What We Offer Competitive hourly rate of £12.31, reflecting your skills and contribution. Full-time, permanent employment with opportunities for career growth within Lighthouse Hotel Management and Marriott International. A supportive and friendly work environment where your efforts are valued. Training and development programmes to enhance your skills and progress your career. Access to staff discounts and benefits across Marriott hotels worldwide. Holiday entitlement in line with UK employment law. Employee wellbeing initiatives and a commitment to diversity and inclusion. How to Apply If you are enthusiastic about delivering outstanding guest experiences and want to be part of a reputable hotel management company, we would love to hear from you. Please submit your CV and a brief cover letter outlining why you would be a great fit for this role. Lighthouse Hotel Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at Courtyard by Marriott - Luton Airport and be part of a team that makes every guest’s stay exceptional! ```