Position: Operations Manager
Contract Type: Permanent – 45 hours per week
Location: Tewkesbury
Shift: Days (Monday - Friday)
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognized as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. Along with competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare, and much more, as well as pension, enhanced family leave, childcare discounts, employee assistance programs, and more.
About the role:
The purpose of this role is to run the day-to-day operation of the warehouse effectively and efficiently, working in collaboration with Service Partners and employed staff. To motivate, coach, and develop shift managers to achieve the best quality in all areas of the operation.
The main aim is to achieve excellence in service standards and to liaise and work with the Site/Area Manager to ensure that KPIs and minimum standards are achieved in line with company targets and customer expectations.
Key Role Responsibilities:
* Develop a good understanding of the workings of the operation within the warehouse to ensure service levels are achieved.
* Ensure that employees are regularly briefed in line with company communications & strategy.
* Ensure company compliance and KPIs are adhered to in line with company targets, setting the highest standards in all areas of the business.
* Ensure that employee performance is well managed, and Performance Reviews are conducted in line with the company review procedure.
* Review cost performance against location to ensure costs are in line with agreed targets and staffing levels.
* Comply with company guidelines regarding timekeeping, attendance, work performance, and appearance.
* Plan, forecast, and monitor employee numbers against productivity to ensure appropriate resources are in place.
* Carry out any other duties reasonably required in the context of the job role, or as instructed by the Site/Area Manager.
The ideal candidate will have:
* Shift management experience in the parcel industry
* Experience leading a team of at least 12
* Experience with statistical analysis and data processing
* Good knowledge of all computer systems relevant to the operation
* Excellent verbal and written communication skills, appropriate and in line with Data Protection Regulations.
What about career development?
We take every employee’s career seriously and believe in realizing their full potential. We have dedicated learning and development programs open to all employees and an open working culture where everyone’s voice is heard, so you can shape your future career at DHL eCommerce UK.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application along with an up-to-date CV.
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength—one that we will only leverage if our employees sincerely feel they can bring their true selves to work every day.
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