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Inside sales

Basildon
Shipco Transport
Sales
Posted: 4h ago
Offer description

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2 months ago Be among the first 25 applicants

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* The Inside Sales Clerk is responsible for the day to day tasks involved with pricing Import and Export LCL quotes, and communications with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction.
* Follow up for quotes over 5cbm and USA on the phone. Under 5cbm to be emailed for follow up. Follow up to be done and reported within 24 hours of quoting.
* Load Plans – open daily and identify the containers loading in 48-72 hours and note the destinations. Any containers that need CBM we should identify enquiries from clients to ascertain if they are ready to move
* Quotes 10cbm+, or new/unrecognised accounts to be contacted prior to quoting to obtain further information
* Secured bookings to be sent to the customer service team with all required information necessary.
* Ring “New Log In” accounts to identify potential business and qualify the account suitability for access
* Minimum of 1 “sales” call per day. Call to be logged in company CRM, along with pipeline, sales lead and any relevant material.
* Assist Field sales with direct leads, possible client visits as/when required.
* Answer phone calls from clients and vendors daily, and promptly return calls for any messages left in voicemail.
* Ensure that all intent to claims are forwarded to the Claims Department within 24 hours.
* Duties can be modified at any time by department manager and/or management.


Department: Sales

Location: Basildon


Description

Yes

Key Responsibilities

* The Inside Sales Clerk is responsible for the day to day tasks involved with pricing Import and Export LCL quotes, and communications with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction.
* Follow up for quotes over 5cbm and USA on the phone. Under 5cbm to be emailed for follow up. Follow up to be done and reported within 24 hours of quoting.
* Load Plans – open daily and identify the containers loading in 48-72 hours and note the destinations. Any containers that need CBM we should identify enquiries from clients to ascertain if they are ready to move
* Quotes 10cbm+, or new/unrecognised accounts to be contacted prior to quoting to obtain further information
* Secured bookings to be sent to the customer service team with all required information necessary.
* Ring “New Log In” accounts to identify potential business and qualify the account suitability for access
* Minimum of 1 “sales” call per day. Call to be logged in company CRM, along with pipeline, sales lead and any relevant material.
* Assist Field sales with direct leads, possible client visits as/when required.
* Answer phone calls from clients and vendors daily, and promptly return calls for any messages left in voicemail.
* Ensure that all intent to claims are forwarded to the Claims Department within 24 hours.
* Duties can be modified at any time by department manager and/or management.

Skills, Knowledge & Expertise

• The Inside Sales Clerk is responsible for the day to day tasks involved with pricing Import and Export LCL quotes, and communications with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction. • Follow up for quotes over 5cbm and USA on the phone. Under 5cbm to be emailed for follow up. Follow up to be done and reported within 24 hours of quoting. • Load Plans – open daily and identify the containers loading in 48-72 hours and note the destinations. Any containers that need CBM we should identify enquiries from clients to ascertain if they are ready to move • Quotes 10cbm+, or new/unrecognised accounts to be contacted prior to quoting to obtain further information • Secured bookings to be sent to the customer service team with all required information necessary. • Ring “New Log In” accounts to identify potential business and qualify the account suitability for access • Minimum of 1 “sales” call per day. Call to be logged in company CRM, along with pipeline, sales lead and any relevant material. • Assist Field sales with direct leads, possible client visits as/when required. • Answer phone calls from clients and vendors daily, and promptly return calls for any messages left in voicemail. • Ensure that all intent to claims are forwarded to the Claims Department within 24 hours.

Job Benefits

* 20 days annual leave, rising to 25 day with length of service
* Company Pension Scheme
* BUPA Healthcare Cover, after 2 years service
* Social events throughout the year


Seniority level

* Seniority level

Entry level


Employment type

* Employment type

Full-time


Job function

* Job function

Sales and Business Development
* Industries

Transportation, Logistics, Supply Chain and Storage

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