Job Description - Scheme Manager - Residential (26644)
Job Description
Description
Earn £26,300 per year (pro rata), £13.45 per hour and great benefits including Health Cash Plan – this role is live in and includes a property onsite on a rent‑free basis.
We can’t offer a CoS for this role.
What you’ll do
* Manage the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
* Provide visibility on the scheme, engaging with customers, responding to calls and ensuring a warm, safe and welcoming environment.
* Ensure communal areas are clean, safe and welcoming, and support residents in socialising in communal spaces.
* Work with partner contractors for any repairs and maintenance in communal living areas, and support sourcing suitable local suppliers where needed.
* Signpost customers to relevant services to support their welfare and improve their lives.
* Support the sales team when a new property becomes available, interview new potential customers and provide a warm welcome as they move in.
You have
* A passion for providing excellent customer service and the ability to build relationships with customers from diverse backgrounds.
* Knowledge of the health and social issues that affect older people.
* Some experience in safeguarding and carrying out risk assessments.
* The ability to work collaboratively with different partners.
* Strong administrative skills – can manage accounts, budgets, and invoicing for repairs to our buildings, communal areas and gardens.
* A self‑starter attitude, organized, initiative‑driven and able to make independent decisions.
* Flexibility to adapt your working hours; let us know your availability when you interview.
* Capacity to work primarily alone, while meeting occasional evening requirements to support residents.
* Proficiency in using technology to update records, complete online learning and collaborate with colleagues.
* Will obtain an Enhanced DBS check, which we will pay for.
What’s in it for you
* 34 days of leave, pro‑rated (including bank holidays and a “me day”).
* Paid time off for volunteering.
* Matching pension contributions (up to 7 %, with life assurance of 3 × basic salary).
* Health cash plan savings of up to £1,140 yearly, covering dental, optical and therapies.
* Career path with development and an excellent training package.
* Excellent benefits and rewards including supermarket discounts and travel expenses.
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