Summary The Service and Installation Technician is responsible for the installation and maintenance of advanced image and detection systems at Heathrow Airport. This role ensures seamless system operations, supporting aviation safety and efficiency. By providing exceptional customer service and technical support, the technician upholds Analogic's reputation for excellence in security solutions. This position offers opportunities for professional growth within an innovative team dedicated to cutting-edge technology. Why should you join the Analogic team? At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit www.analogic.com Your Primary Responsibilities: Install and commission Hold Baggage Screening (HBS) systems and associated components. Perform upgrades, retrofits and removals aligning with engineering changes. Diagnose and troubleshoot equipment issues efficiently. Apply repair methodologies and recommend improvements. Conduct maintenance and provide technical support on equipment and systems. Assess performance and recommend modifications or enhancements. Provide technical support and training to customers and service professionals. Maintain effective communication and build positive customer relationships. Document inspections, maintenance, and repairs; submit paperwork promptly. Produce detailed service reports and maintain clear communication. Meet project installation goals and deadlines. Schedule and prioritize work to meet daily service demands. Maintain and calibrate tools and test equipment. Education, Work Experience, Skills and Competencies Requirements: Technical degree (e.g., electrical, mechanical, or related field) or equivalent experience Over 5 years of experience in troubleshooting, repair, and field service. Strong electronic and mechanical troubleshooting skills; quick to learn new technology. Professional demeanor with a customer-focused approach. Must pass all required pre employment screening Valid driver's license, reliable transportation, and passport for international travel. Ability to obtain and maintain an Airport ID Badge and necessary security clearances, including public trust clearance. UK citizenship or permanent residency required. Must be able to work variable hours and perform manual handling tasks. Must live within commuting distance to Heathrow Airport. Working Conditions: The following functions are essential to the performance of the job. The Service and Installation technician is often the only Analogic employee on site and therefore must be able to perform the functions of the job singularly: Ability to safely and successfully perform the essential job functions, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance Ability to lift, carry, push, and pull up to 75 pounds Ability to bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit, stand for long periods of time, turning, and working in unusual positions requiring full body mobility. Ability to be able to reach, above and below shoulder level, flex or extend neck and have good hand and finger dexterity. Must be able to work in tight, semi-enclosed spaces occasionally To learn more about our culture please visit: https://www.analogic.com/careers/ Follow us on LinkedIn: https://www.linkedin.com/company/analogic/