Learner Support Administrator
The closing date is 26 May 2026.
The Learner Support/SPS team provides information, advice, guidance to every learner on a training programme in the trust. These learners include medical students, student nurses, midwives and AHPs, Practice Based Pathway nurses and apprentices. We also support Resident Doctors.
As well as practical support and guidance we offer a listening ear to all these groups and a safe space in which they can talk to us in confidence about all issues impacting their life, both academically and personally.
As well as pre‑booked appointments, we operate an open‑door policy every weekday from 8:00am to 4:00pm.
In addition to support, the team also monitors, logs and follows up absences for all learners in line with safeguarding and professionalism, and offers support at the earliest opportunity to help keep learners in training.
Main duties of the job
We are seeking an organised and proactive individual to provide essential support to our Medical Students, Resident Doctors and wider learner community. In this role, you will manage the diaries of Dr Laura Talbot, SPS Associate Dean, and Dr Karen Kidner, Associate Director for Postgraduate Medicine, ensuring their weekly meetings with medical students and resident doctors are efficiently coordinated. You will also file meeting notes, record actions, and arrange all necessary follow‑up appointments.
You will manage your own diary to meet with students who request support, and you will arrange professional meetings between students and Year Deans when these discussions are required. As part of supporting Manchester Medical Students, you will complete referrals to Occupational Health, Counselling, DASS and Fitness to Practice services, and upload all relevant documentation to the 1Med system each week. You will attend Fitness to Practice meetings and provide students with support and reassurance before, during and after their meeting. In addition, you will participate in monthly case conferences and quarterly committee meetings with the Central SPS team in Manchester, as well as attend monthly Year Dean meetings to share key issues raised by Preston‑based medical students.
You will also attend Learner Voice sessions organised by Governance, providing immediate support where necessary.
About us
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely makes a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something you can be truly proud of.
Job responsibilities
Diary management for Dr Laura Talbot, SPS Associate Dean, who meets with Medical Students on a weekly basis.
Diary management for Dr Karen Kidner, Associate Director for Post Grad Medicine, who meets with resident doctors on a weekly basis.
File notes, actions and book follow‑up appointments for all the above.
Own diary management for students requesting meetings with the team.
Arrange meetings between students and Year Deans for professional discussions when required.
Manchester Medical Students
Complete referrals to Occupational Health, Counselling, DASS and Fitness to Practice when required.
Upload all documentation to Manchester’s 1Med student accounts on a weekly basis.
Attend and support Fitness to Practice meetings offering support and advice before, during and after their meeting.
Attend monthly case conferences with Central SPS in Manchester.
Attend quarterly Committee Meetings with Central SPS Manchester to feedback any issues raised by the medical students.
Attend monthly Year Dean meetings to feedback any SPS issues raised by Preston Medical Students.
All students
Run weekly wellbeing sessions offering advice and guidance where learners have a safe space to chat with others.
Offer pre‑booked appointments to fit in with the learners' shifts and breaks.
Operate an open‑door policy each weekday from 8am to 4pm.
We also attend the Learner Voice sessions organised by Governance in order to provide on‑the‑spot support if necessary.
Person Specification
Education and Qualification
* NVQ level 3 or equivalent
* ECDL or equivalent
* RSA 1 typing or equivalent
* Basic Counselling qualification
Knowledge and Experience
* Administrative experience within a multi‑professional environment / team
* Experience of working in a busy office environment
* Experience in or understanding of the principles of student support
* Methodical and organised approach to work, having the ability to prioritise and work accurately under pressure
* IT literate and have experience of processing, recording, storing and retrieving data using computerised and manual systems
* General understanding of education in a health care setting
* Audio typing experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
£25,760 to £27,476 a year, pro rata
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