We are seeking an experienced and resourceful Client Services Administration Co-Ordinator to join our unique and busy veterinary hospital. The ideal candidate will have a solid background in administrative roles, with excellent skills in general administration, Microsoft Office programs, and CRM systems. You will have a keen eye for detail and demonstrate accuracy and efficiency in tasks such as:
* Managing and responding to client emails
* Handling and processing client and patient information
* Formatting and proof-reading discharge reports
* Identifying and resolving discrepancies quickly and effectively
* Liaising with colleagues across clinical, non-clinical, and other internal departments
Key Qualities and Skills:
* Excellent communication and interpersonal skills
* Strong organisational abilities and time management
* Conscientious and diligent approach to work
* A professional and empathetic outlook
* Confidence in discussing sensitive topics with discretion and care
You will be a vital part of our team, helping ensure the smooth operation of client services and supporting our commitment to excellent patient care. Normal working hours will be 21 hours per week, Wednesday, Thursday, Friday between the hours 8.30am to 4.30pm and 10am to 6pm, weekend cover as and when required in consultation with your line manager. We offer a generous reward package and benefits including:
* Competitive and attractive pension package
* A range of family friendly policies, including adoption, maternity and paternity pay and leave
* On site café and restaurant
* Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
* Cycle to work scheme
* Free mini-bus service to and from Potters Bar station and Hawkshead Campus
Prospective applicants are encouraged to contact Michelle Bhogal –Client Services Manager on: 01707 669354 or email: mbhogal@rvc.ac.uk if they have any questions regarding this vacancy.
Further details: