Job Title: Estate Manager
Salary: upto £55,000 depending on experience
Working hours: Monday - Friday (9:00am - 17:00pm)
Location: Southampton
Profile
Our client stands at the forefront of the UK's residential property services sector, trusted to manage over 330,000 homes across 5,800 developments nationwide. With more than four decades of expertise and a dedicated team of 3,300 professionals, they work in partnership with developers, investors, freeholders, and over 1,600 Resident Management Companies. Their commitment to exceptional service, operational excellence, and community-focused management has made them the go-to provider for residential estates across England, Wales, and Scotland.
Responsibilities
. Oversee the smooth operations of a large residential developmetn in the heart of Southampton.
Effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained
Maintaining working relationships with the committee of any Residents Association / RMC, RTM
Attending meetings as appropriate and deliver on-going training needs to support the team
Utilising appropriate internal and external methods and support
Conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
Internal redecs
Manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
Cost control and review of expenditure and accounts, including setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
Proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
Reviewing year end accounts and monitor financials. Quarterly reporting to the client.
Risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
Monitoring and supervision of contractors, carrying out works on and around the development.
Knowledge of High Building Safety and legislation
Works orders and ensuring all orders are monitored and delivered within the designated time frame.
Knowledge of Section 20 consultation (working with major works team to expedite major works due)
Reactive/planned works are conducted to a high quality.
Ensure all irregular incidents are investigated and reported to the development manager.
Provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary
Regular inspection audits of the site and take/organise remedial action when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.
Development information
Development consists of 270 units
5 Blocks, all high rise building over 18m
10 commercial units
Service Charge up to 2 million
5 members of staff - 4 Concierge,1 Estate Operative,
Communal gardens and terraces
Essential Experience
TPI qualified need to be level 2, 3,4
Knowledge of managing high rise building and fire safety
Service charge budget experience required
Residential Experience
4 years' experience working within the job title
Up to date with all building legislation and end of year accounts
Benefits
Birthday off
25 days annual leave
Death in service 2 x annual salary
Private medical care (Opt into - taxable perk)
Voluntary life 2025
4% Pension scheme
Child care vouchers
Long service awards - 10 years
Sick pay
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