Overview
Job Title: Night Concierge
Location: This residential site, located in Brighton, with good transport links to Hove Station and local buses. Step-free access is not available at this service.
Salary: £24,570
Shift Pattern: 37.5 hours per week, Monday to Sunday. Shifts are overnight, typically 21:30-08:30 or 19:30-08:30 on a rolling 4 on, 4 off rota. Weekly hours may vary slightly. You will be required to work weekends and bank holidays as part of a rota, in line with the needs of the service.
About The Role
We are looking for a calm, reliable and friendly Night Concierge to join our supported team. You will help create a safe, welcoming and well-run environment overnight, offering reassurance and practical support to residents when they need it most. This service is a safe and supportive home for women who have experienced homelessness. We work with women with a range of supporting needs from complex and high level to more moderate or low level, including help around mental health, substance use, domestic abuse and past offending.
Role
This role is key to ensuring our services remain secure and responsive throughout the night. You will carry out regular safety checks, monitor access, respond to emergencies, and provide helpful handovers to the day team. You will also support residents with any queries, maintain clear records, and help keep the environment clean and safe. The role includes:
* Ensuring our buildings are safe by monitoring, completing welfare checks and responding effectively and appropriately to emergencies
* Maintaining professionalism and kindness with visitors, attending to calls, managing deliveries and ensuring great communication with the team
* Providing clear morning handovers with key updates on residents, incidents, or safeguarding concerns
* Working with the wider team to make sure any urgent issues are picked up and followed through
* Adapting to service needs to support risk assessments, safeguarding checks, and service standards
* Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity
* Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation
* Helping to keep the environment clean and welcoming, from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively
About You
We are looking for someone who understands the importance of compassion, routine and safety, especially at night, and who is ready to make a difference in a calm, consistent way. Whether you’ve worked in supported housing before or bring transferable skills from another role, what matters most is that you are dependable, care about people, and want to make a difference during quieter hours. We look for:
* Understanding and/or experience to provide high quality, person-centred support
* Ability to work independently and take responsibility for the night service
* Excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships
* Understanding the importance of diversity, equity and inclusion in everything you do
* Ability to stay calm and supportive in a fast paced and constantly changing environment
* Compassionate, non-judgemental approach when helping others
* Shared values of Ambition, Empowerment, Inclusivity and Transparency in everyday work
Refer to the JDPS attached for more details on the vacancy and requirements/key criteria.
What We Offer
* 25 days (Full-time equivalent) annual leave, increasing with length of service
* Pension Scheme including 3% employer contribution
* Training and Development, including access to courses, upskilling, and progression plans
* Employee Assistance Programme, including counselling
* Reflective Practice sessions with a therapist provided by an external provider to support mental health and wellbeing at work
* Eligibility to register with Blue Light Discount Card
* Life Assurance Scheme
* Cycle-to-work scheme
* Annual Staff Awards
* EDI Ambassador programme
* Be part of an organisation which believes good care and support improves lives
* Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement
We value and celebrate the unique backgrounds, perspectives and experiences of all our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They deliver awareness, events and developments to our organisation to embed Inclusivity throughout the organisation.
SIG actively encourages applications from individuals from diverse backgrounds, particularly those with lived experience. We approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
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