QA is one of the UK's leading and most established training companies, with a history stretching back over 30 years. With a client base covering 80% of the FTSE 250, we offer over 1500 courses to over 200,000 customers a year, in everything from technical IT to leadership and management training. In fact, every two out of three Microsoft courses in the UK is delivered by QA. The Role As Training Centre Manager you will have the experience to lead the small team and take ownership of Service Excellence ensuring exemplary customer service to every delegate and visitor attending our venue ensuring we deliver the highest level of Customer Service at all times. You will have the natural flare to create an outstanding environment for our guests, one that is conducive to learning through the effective delivery and management of training facilities and services, primarily within the Cheltenham area. (Please note you will be required to work the occasional weekend and evening) Main Responsibilities Ensure and oversee that the training centre facilities are clean, presentable and well maintained at all times through contract cleaners and ensuring the key KPI's are met, delivery excellence in customer service at all times Responsible for hard and soft facilities services (e.g. building and infrastructure, cleaning, vending, etc.), Supported by QA facilities team Identifying problems reported via our client feedback and ensure they are rectified. Overseeing the front line maintenance through external contractors and ensuring the venue is maintained to the highest standard. It is very much strong eye for detail. Managing costs effectively and complying with group policies and procedures - such Health and Safety and procurement Responsible for assessing, recording and subsequently reviewing the feasibility of requests for changes, or additions to existing facilities, infrastructure and resources, and feeding this information back to the business requestor in a timely manner Planning for coordinating and managing relocation, refurbishment and fit-out projects Acting as point of escalation and decision making to support in issue resolution Work with the centre's technical set up engineer to ensure all technical setups are successful. Taking guidance from the Health & Safety manager, be responsible for ensuring that regulatory requirements for health and safety are met and that best practice is adopted where possible Contribute to a culture of excellence, knowledge sharing and mutual support within the team Skills & Experience Required Must be able to demonstrate extensive experience in successful people management and the ability to build a cohesive hard working integrated team. Ability to lead by example with effective communication, pride in job and positivity Strong facilities management, with a track record of improving & maintaining the quality of facilities. Able to provide constructive feedback to direct reports Solution focused, can-do attitude, able to work using own initiative Continual process improvement Results oriented with excellent written and oral communication and interpersonal skills Ability to interpret requests and facilitate effective outcomes Exemplary organisational and planning skills A collaborative and flexible approach to problem solving Proven ability to work methodically, accurately and effectively under time and budgetary constraints Ability to engage positively and constructively with all teams & colleagues within the organisation