Job Description
* Working as part of the Outbound Team for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activities
* Interact with the customer across all channels (inbound/outbound calls and emails)
* Providing a first-class experience for customers each and every time
* Acting as a trusted advisor in answering questions and solving problems
* Advising customers on the best services available, using product knowledge to showcase the best solutions
* Up sell additional products as needs arise
* Building rapport with customers
* Providing a value-add service that enhances the customer experience and builds our brands and service reputation
* Capture, maintain and ensure quality of customer data
* Identify and highlight any service-related issues, incidents or trends
* Highlighting and escalating issues as necessary
* Delivering and maintaining both individual and team targets
Qualifications
* Ideally at least 12 months experience within an outbound and/or account management role
* Self-driven and hungry mentality, driven to offer great service through your strong work ethic
* Experience of working autonomously
* Professional approach, experience with business customers
* A passion for delivering first class customer service
* Excellent communication skills both written and verbal
* Good social and interpersonal skills, a team player
* Excellent problem-solving skills; solution focused
* Quality focused with attention to detail
* Empathetic, a warm, helpful, and positive approach
* High degree of resilience, perseverance, focus and commitment
* Unflappable, resilient and able to juggle tasks and bounce back quickly
* IT Savvy with good MS Office (Word and Excel) and keyboard skills
* The commitment to work towards individual targets and KPIs
* Willingness to travel to ad-hoc customer fairs and training events
* Flexibility in hours of work/shift pattern
* Comfortable within fast changing and developing environment
Additional Information
Your future job location offers you: Flexible work time options, benefits and services, employee discounts, room for creativity, hybrid of home- based and city centre office based working location.
Operational Hours:
* Monday to Friday: 08.00 - 16.30