We have a great opportunity for a strong Administrator to utilise their customer service experience and be an integral part of the Supporter Care team. Central to the success of supporter care, this role is the first point of contact for the department. The key responsibilities include processing donations, maintaining the database and delivering excellent standards of supporter care. About the role Record all communications with supporters and donors onto the CRM system Thank supporters and organisations in a timely and courteous manner Provide support to the Fundraising department on a range of administrative tasks; dealing with enquires, opening and sorting post and managing collection boxes Liaise with volunteers, arranging work for them and supporting them as needed Work with the Supporter Care Team and Manager to ensure tasks are correctly prioritised and deadlines are met Manage the CRM database ensuring it is kept accurate and up-to-date with all records and financial information Update mailing lists and communications on the CRM database Count cash donations and prepare banking income Prioritise incoming calls and distribute to the relevant staff member and/or follow the Supporter Journey process Maintain the department register of materials, merchandise and gifts in kind to ensure effective distribution of equipment and prizes Manage the fundraising email inbox About you Experience of working in a customer service environment Excellent database and Excel skills Persuasive and adaptable written and oral communication skills Experience of working in a multi- tasking role, dealing with phone calls and administration tasks Experience of working in a busy, fast-paced office Excellent interpersonal skills which can be adapted to a range of different audiences Benefits 27 days holiday Flexible working Pension scheme Life assurance scheme Employee Assistance Programme Cycle to work scheme Health Service Discounts Refer a friend bonus. We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment. Successful applicants will be required to undertake a DBS check. For details of our inclusion statement, please see our website https://joinus.isabelhospice.org.uk/vacancies