Service Engineer Bedfordshire
Salary: £35,000 £45,000+ depending on experience
We are a growing manufacturer of specialist machinery seeking an experienced Service Engineer to join our Customer Care team. Due to an expanding customer base and increasing machine customisation, this is an exciting opportunity to take on a varied and technically rewarding role both in-house and out in the field.
Hours: Monday Thursday: 08:0017:00 | Friday: 08:0013:00 ( hour lunch break each day) Overtime will be required when travelling to and from customer sites.
The Role
Reporting to the Technical Director, you will be responsible for the installation, commissioning, and ongoing servicing of our machinery. Your key responsibilities will include:
Conducting site visits for installation, commissioning, operator training, upgrades, and fault finding/breakdowns
Writing, debugging, and commissioning software on-site for production line integrations
Providing remote software diagnostics and support for machine breakdowns and upgrades
Offering telephone and email support to customers experiencing machine issues
Logging service, spares, and installation enquiries and keeping the support log up to date
Liaising with internal teams (Spares, Service Administration) to ensure accurate customer status records
Working with the Spares Team to generate parts and support quotes for customers
Completing in-house quality documentation including test plans and validation documents
Collaborating with internal colleagues to resolve build and design issues
What We're Looking For
Education Essential: A recognised qualification in Electronic, Electrical, or Control Engineering (e.g. BTEC, HNC or equivalent)
Education Desirable: Degree in Electrical Engineering; chartered status or working towards it
Experience Essential:
Background in mechanical/electrical engineering
Electrical certification for working with 3-phase installations
5+ years' experience servicing machinery
5+ years' experience in fault finding on machinery
2+ years' basic programming experience with Siemens and/or Allen Bradley software
Experience Desirable:
Experience installing/commissioning packaging machinery
Experience commissioning production lines
Experience in line validation and completing validation documentation
Skills:
Strong fault-finding ability with a track record of implementing reliable solutions
Ability to identify and recommend product development improvements
Proficient in MS Office
A collaborative team player
Personal Attributes:
Valid passport (overseas travel required)
Excellent communication skills
Self-motivated and able to use own initiative
Able to work to tight deadlines
Willing to travel to customer and supplier sites in the UK and internationally
Interested?
If you have the experience and drive to thrive in a hands-on, customer-facing engineering role, we'd love to hear from you. Please apply with your CV and a brief cover letter.
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