```html Clinician Support - Kirsop-Taylor Healthcare Ltd Clinician Support Location: Chichester, West Sussex, UK Salary: £25,000 per annum Type: Full-time, Permanent About Kirsop-Taylor Healthcare Ltd Kirsop-Taylor Healthcare Ltd delivers high-quality services within Health, Nursing & Social Care. We rely on a dedicated team committed to positive patient impact. We are seeking a motivated, compassionate Clinician Support professional to join our Chichester team. Role Overview This operational role acts as the main link between the Operations Team and clinicians. It ensures clinicians receive timely, accurate support for clinical-process queries so they can complete assessments and reports efficiently. Working with the Service Lead, the Clinician Support maintains positive relationships, ensures smooth workflow across the diagnostic pathway, minimises delays, and resolves issues before they affect patient care. The role requires a calm, adaptable communicator skilled in problem-solving, diffusing tension and offering solutions. While not clinical, experience in psychology or clinical environments is desirable. The position supports service consistency, clinician satisfaction and operational efficiency through clear communication and prompt issue resolution. Key Responsibilities 1. Clinician Support & Issue Resolution Act as first-line contact for queries on workflow, processes, documentation and systems. Resolve issues promptly and professionally. Support clinicians experiencing delays or frustrations and help maintain positive interactions. 2. Workflow & Clinical Process Coordination Ensure clinicians have all required documents, templates and pathway information. Monitor progress, identify delays and support timely assessments/reports. Align clinicians with schedules and service requirements. 3. Communication & Relationship Management Build respectful, supportive relationships with internal and external clinicians. Communicate updates and process changes clearly. Represent Operations positively and solution-focused. 4. Quality Assurance & Governance Support Support clinicians in meeting quality standards for reports and assessments. Escalate recurring issues or concerns to the Service Lead. Escalate safeguarding, risk and compliance queries appropriately. 5. Operational Efficiency & Problem-Solving Identify workflow issues and propose solutions. Contribute to process improvement discussions. Maintain logs of issues, resolutions and trends. 6. Systems & Information Management Use systems (e.g., Semble) to check schedules, documentation and workflow progress. Record communications accurately. Support data capture for performance metrics. 7. Teamwork & Cross-Department Collaboration Work closely with Operations to ensure consistent service delivery. Assist colleagues during busy periods or absences. Contribute to a stable and inclusive team culture. 8. Escalation & Risk Communication Escalate concerns, risks and feedback patterns to the Service Lead. Share positive developments and improvements. Uphold KT Healthcare values. Candidate Requirements Core Competencies Strong interpersonal and relationship-building skills Calm, empathetic, professional communicator Ability to diffuse tension and manage difficult conversations Effective problem-solving and adaptability Strong attention to detail and ability to prioritise Commitment to safeguarding and confidentiality Technical Skills Proficient in Microsoft Office and operational systems Ability to interpret workflow data Clear written communication Understanding of GDPR, data protection and safeguarding Knowledge of clinical terminology or processes (desirable) Benefits £25,000 salary 28 days holiday plus 8 bank holidays Training and development opportunities Supportive, inclusive environment Contributory pension scheme Employee assistance programme Career progression opportunities