Responsible for supporting the restaurant operation within the Catering department at Celtic Football Club. Supervising restaurant services on a match day and non-match day. Support and develop colleagues including implementing operating standards that will enhance customer experiences, supporting the Restaurant Manager as and when required. Key accountabilities will include: Supervise the day-to-day restaurant operations across the Club, supporting the Restaurant Manager Supervise the Restaurant team to deliver excellent standards of customer service, ensuring all potential sales opportunities are achieved and targets are met Accurate collation and submission of timesheets for the Restaurant teams in the absence of the Restaurant Manager Assist in the submission of forecasted rota ensuring staffing levels are appropriate Ensure all new colleagues are properly trained in all restaurant services and health and safety procedures Proactively plan shifts and colleague activity on match-day and non-match-day Adhering to local alcohol licensing regulations assisting in training and logging of documents Ensure the restaurant is operationally ready pre-match and returned to a hygienic environment post-match within the pre-agreed timeframe that is set by the Restaurant Manager Ensure that restaurant and bar areas are always in line with the Clubs expected standards of quality and cleanliness, adhering to Health and Safety legislation and local Environmental Health guidance Ensure all restaurant colleagues are wearing the correct uniform and positively represent the Club. Evaluate colleagues and provide both constructive and positive feedback, planning and providing any necessary training and development to improve customer experiences Responding quickly and positively to customer concerns and proactively identifying potential issues before they arise Attend meetings with the Restaurant Manager and Kitchen team regarding Catering and Restaurant operations Deputise in the absence of the Restaurant Manager Relationship Management: Ensure all communications with colleagues are professional, appropriate and considerate of individual needs and circumstances Actively build and maintain positive working relationships with colleagues across the Club. Ensuring a collaborative approach is always adopted Treat all colleagues with dignity and respect by ensuring that your behaviour and approach during all workplace activity is inclusive of all backgrounds and abilities and welcomes diverse contributions. Leadership & People Provide effective leadership to all restaurant staff, enabling the continuous development and improvement of team members Ensure all communications affecting team members are cascaded to them in a considerate, fair, inclusive and timely manner, ensuring that Club messaging is always represented appropriately Ensure team members feel valued and recognised by acknowledging and celebrating team and individual successes Alongside HR, provide relevant wellbeing support to colleagues and maintain open channels of communication ensuring sufficient opportunity is available for team members to access support Ensure roles for all reports are designed fairly and that work is allocated appropriately between colleagues Ensure the health and wellbeing of colleagues is considered in all team tasks, processes and communications Skills and Experience required: Essential: At least 2 years experience of supervising a Restaurant function in a high volume environment Current, valid Scottish Personal License Experience of leading, motivating and influencing a team Excellent organisational, administrative skills Strong interpersonal and communication skills, both verbal and written Flexible, responsive and team player Proven ability to work well in high pressure, fast paced environments Flexibility Oral & written communication Facilitating Change Collaboration Leadership Coaching / developing others Planning & Organising Personal Accountability Team working Desirable: First Aid Certificate Additional Requirements: Ability to work flexible hours, including weekends, evenings and match days Must be available to work all First Team home matches without exception Club Benefits Dedicated Employee Assistance Programme Staff retail discount on Celtic & Adidas merchandise Access to our Colleagues Benefits & Discount Platform Regular colleague social events Subsidised on-site canteen Application deadline: Friday, 30 May 2025 CELTIC IS AN EQUAL OPPORTUNITIES EMPLOYER Unfortunately, due to the high number of applications we receive, we are unable to feedback to applicants that have not been selected for interview stage. AMRT1_UKCT