Job Description:
The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers.
SES is comprised of three divisions to align with our customers’ missions and needs:
* Aviation Solutions
* Ports & Borders
* Global Services
Summary
The Field Service Engineer must be a self-starter who is team oriented and focused on delivering the highest level of service excellence to Leidos customers. Responsible for providing effective, efficient, and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos needs. Will install, commission, diagnose, troubleshoot, repair, and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer and networking systems. Many of the systems are integrated into a larger airport systems environment including complex baggage handling systems.
System types include the following but not limited to:
* Check point CT systems.
* Checkpoint x-ray systems.
* Automatic tray return systems (ATRS)
* Millimeter wave technology passenger screening (MMW).
Will follow standard protocol, procedures and identified best practices to isolate and resolve problems in malfunctioning equipment or software. The FSE position requires the ability to work independently with limited supervision. The FSE may be required to work and travel to other airport locations and Leidos customer sites for extended periods.
Primary Responsibilities:
* Provide technical and customer support for installed systems and related projects.
* Install, maintain, troubleshoot/diagnose, repair, and test a variety of airport passenger and baggage security systems.
* Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance, and radiation surveys.
* Maintain calibration on all test and radiation survey equipment.
* Provide customer training assistance for installed systems and equipment.
* Adhere to Leidos published maintenance and radiation survey checklists and procedures.
* Report design, reliability, and system bugs to technical support.
* Follow escalation protocols to ensure timely resolution of system failures.
* Prepare RMA repairable/returnable parts for shipment and return to defective locations, completing all related paperwork.
* Exercise judgment within broadly defined policies and procedures to select methods and techniques for results.
* Coordinate activities with the customer to ensure satisfaction; assist in customer training and represent Leidos professionally.
* Maintain proficiency in reporting activities, managing spare parts inventory, recording expenses, and using technical bulletins.
* Comply with safety requirements, training, and policies, including PPE and LOTO procedures.
* Maintain tools and test equipment properly.
* Participate in ongoing training and maintain necessary certifications.
* Provide daily reports on maintenance activities, faults, downtime, and machine availability.
* Respond promptly to faults, striving to meet KPIs and SLAs.
* Track and return used parts via RMA process.
* Identify root causes of repetitive failures and investigate corrective actions.
* Perform other tasks as required.
Position Requirements:
Must have:
* Relevant field service experience, preferably in integrated systems technologies.
* Experience supporting large, complex electromechanical systems.
* Experience working with High-Voltage Equipment.
* Good customer skills and ability to work under pressure.
* Self-starter attitude, responsible, and able to work independently.
* Willingness to travel domestically and internationally.
* Flexibility to work on-call and off-shift as needed.
* Ability to lift/carry at least 25 kg and push/pull 90 kg.
* Ability to navigate airport baggage areas with ladders, crossovers, and low ceilings.
Highly Desirable:
* Degree in electronics, mechanical or electrical engineering, military training, or aircraft maintenance certification.
* Experience with X-ray or CT technologies in airport security.
* Knowledge of Linux and Unix systems.
What we offer:
At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer engaging careers, a collaborative culture, and support your professional growth, all while promoting work-life balance. Our benefits include:
* Contributory Pension Scheme
* Private Medical Insurance
* 35 days of Annual Leave (including public holidays)
Note: To qualify, you must be a UK or EU national eligible to live and work in EIRE. Relocation is not provided.
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