This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Fully Onsite
Shift Pattern - 4 days on/4 days off
Are you a tech-savvy problem-solver with a passion for IT Support? Do you thrive in a fast-paced environment and enjoy helping others? If so, we have the perfect opportunity for you!
My client is seeking a motivated Tier 1 Support Analyst to join their dynamic Enterprise Services team. In this role, you will play a crucial part in providing exceptional support to their partners and end-users, working in a helpdesk-to-helpdesk model.
What you'll do:
* Provide first-line support via telephone, email, chat, and portal.
* Log support calls, ensuring accuracy and appropriate prioritization.
* Work to contract service level agreements (SLAs).
* Monitor security alerts, analyze events, and determine their severity and impact.
* Troubleshoot technical issues and provide step-by-step resolution instructions.
* Implement request for changes (RFCs) and conduct proactive fault finding.
What you'll need:
* IT Support skills and experience.
* Strong problem-solving and troubleshooting abilities.
* Excellent communication and interpersonal skills.
* Ability to work in a 24x7 shift pattern (including bank holidays and weekends).
* Ability to commute to Basingstoke for all shift patterns.
* Understanding of fundamentals of IP Networks
* Full UK Driving License – Location dependant
What we offer:
* Competitive salary: Up to £28,000 per annum.
* Bonus: £2,000 per annum.
* 25 days holiday +bank holidays in lieu +Birthday + volunteering day from start, increasing up to a maximum of 27 days base with length of service. With the option to purchase more.
* Pension, our defined contribution pension with Royal London that includes a profit share
* Paid training with key vendors
* Access to a Cash plan provided by Healthshield
* Income protection scheme (including access to a wellness early intervention scheme)
* Quarterly objective-based bonus scheme after probation
* Uncapped 5% GP commission for any Professional Services sold from a referral
* Access to cycle to work scheme
* Employee assistance programme
* Death in service
* Loyalty award at key service milestones
* Enhanced, Maternity, Shared Parental, Paternity and Adoption pay
* Access to learning and development with our award-winning team
* We value diversity and inclusion and champion a culture where everyone feels valued, included and celebrated.
This is an excellent opportunity for a graduate-level candidate with a passion for cybersecurity to grow their skills and progress within the industry. You will also get the opportunity to attend vendor training within Cybersecurity, network operations and security operations.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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