Join to apply for the Developer Support Engineer (Business-level Japanese required) role at Sony Interactive Entertainment
Overview
The primary role is to support English and Japanese speaking PlayStation developers in their use of PlayStation development tools. To support them, you will need to gain a thorough knowledge of the products and an understanding of the C/C++ code they are developing with the products. This is a technical role that involves investigating and resolving developer problems. Over time, you will meet with PlayStation developers to investigate problems, demonstrate products, and give presentations about our products in both English and Japanese. The ideal candidate will be able to communicate technical issues clearly, be patient with busy developers and, above all, enjoy solving problems. You will also need strong account management skills to ensure all issues under your supervision are handled promptly and to resolution. You will work closely with the product development team’s highly skilled programmers and be part of a team of support engineers working across different time zones, where sharing knowledge is essential.
The role
The primary role is to support English and Japanese speaking PlayStation developers in their use of PlayStation development tools.
What you’ll be doing
* Discussing technical issues with English and Japanese speaking PlayStation developers.
* Investigating problems to reproduce them or find workarounds.
* Record and manage bug reports and feature requests.
* Translate technical conversations and materials between English and Japanese.
* Attend conferences to meet with PlayStation developers, demonstrate products, and present materials.
* Contribute to the production of training videos.
* Present product information to developers.
* Personal project time.
What we are looking for
Must have
* Computer Science or Computing related degree or at least 2 years practical experience of C/C++ programming.
* Microsoft Windows experience.
* Strong communication skills; a good standard of spoken and written skills in English and Japanese.
* Strong presentation skills.
* Strong organizational skills.
* Strong interpersonal skills.
* Collaborates well in a team.
* Strong problem-solving & critical thinking skills.
Nice to have
* Experience with Linux and/or MacOS
* Experience with Rust and/or C# programming languages
* Experience with Open-source Clang/LLVM toolchain.
* Experience with console development SDKs.
* Experience with game engines such as Unity and Unreal Engine.
* A passion for problem-solving.
* Strong work ethic to provide high quality support and resolve issues.
* Previous experience of supporting software products, including bug reporting.
* An understanding of how to use assemblers, linkers, compilers, performance analyzers, and debuggers.
* Knowledge of the video games industry.
Equal Opportunity Statement
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Business Development and Sales
* Industries: Software Development, Consumer Services, and Entertainment Providers
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