Children’s Services are ambitious for all our children – we want to provide the right support for them to start well, to both learn and train well in excellent local settings, with the aim of young people becoming confident adults contributing to society as global citizens. Every child is unique and precious; our role is to value and advocate for all our children, working in partnership with their families so that together they play an active part in the decisions that affect their lives. The purpose of this post is to support the effective, efficient and customer focussed delivery to all aspects of the management and administration of Education and Inclusion and Delivering Better Value in SEND Improvement projects. Establish consistent, fit for purpose processes and working practices across the project/programme team for key project processes such as status reporting, planning, risk/issue management etc, in line with the Westmorland & Furness programme/ project management methodology and associated tools, and promote the value and benefits of these. Collect, analyse and report on project specific information to meet stakeholder requirements, updating routine monitoring data and generally maintaining programme data and information. Provide assistance to the project/programme team in the use available software tools for document/information management and project/programme reporting etc e.g. Teams, SharePoint, PowerPoint, Word, Excel etc. Be proactive in identifying opportunities for improvement and/or simplification of project processes and seek to implement these, sharing good practice across the programme. Establishing and maintaining an effective business-like relationship built upon trust, integrity and reliability in a specific area of the programme, with project sponsor/owners, wider service managers, elected members, partners, and other external organisations, demonstrating excellence of project/programme support, administration and customer service. Provide support to the programme staff in planning and organising project/programme boards, workshops, events etc and provide direct support to meetings, where required. Significant improvements have been made in the development of communications with schools leadership. This role will be integral to the communications framework that is being established to ensure that we remain connected across both School leadership and the wider SEND Partnership framework. Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the grade of the post Who we are looking for… Experience of providing a high level of business information and support across Directorates / Services for a range of officers of varying levels, within a complex, politically sensitive and customer focussed environment. Knowledge and experience supporting projects and/or programmes of change using formal project management methodology/processes. Understanding of change management and its impact on people and processes Excellent organisational and time management skills, ability to prioritise, plan and deliver objectives within an agreed timeframe. Ability to manage own work and work as part of a project team, often working on multiple projects simultaneously. Ability to undertake research and analyse data, with excellent written/verbal communication and presentation skills. Good interpersonal skills and the ability to build effective business-like relationships with key stakeholders of the service, demonstrating high trust and integrity. Customer focussed approach and commitment to excellent customer service. Demonstrates high personal standards and quality of work in representing the programme. Knowledge of the National and Local Government agenda, current issues and challenges. A high degree of computer literacy, including knowledge and experience of working with the Microsoft Office Suite and Corporate Applications. What can we offer you! Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk) Would you like to find out more? For further information about this role, such as responsibilities and essential criteria please view the below attachments: Post Specification Role Profile If you have any queries about this role or would like an informal chat about this opportunity, then please contact Steven Hatton on Mobile: 07801 033259 steve.hatton@westmorlandandfurness.gov.uk .