Role Responsibilities
We have an exciting new job opportunity within our internal IT team. We are looking for a Technology Services Engineer to join in a technical, hands‑on role responsible for the initial assessment, triage, research, and subsequent resolution of IT incidents. You will also be responsible for deploying, maintaining, and repairing the IT services within the wider group.
Key Duties
* Proactively manage hardware and software installs at multiple locations across the St Austell Brewery group.
* Work with internal teams to resolve issues with St Austell Brewery IT services.
* Troubleshoot any IT technical issues and resolve in a professional and timely manner.
* Administer computer networks and related computing environments, ensuring they are patched, upgraded, and installed in accordance with lifecycle management schedules.
* Provide a positive end‑to‑end customer experience and single point of contact for customers.
* Monitor and maintain email applications, virus protection software, web filtering, monitoring appliances, and firewall profiles.
* Develop knowledge of current software and hardware products to resolve requests on first contact.
* Provide after‑hours and weekend on‑call support as needed.
Benefits
* 25 days’ annual leave (plus 8 bank holidays)
* Company bonus scheme
* 30% discount on food & drink within our managed pubs & Visitors Centre shop
* 50% discount on accommodation within the managed estate
* Fantastic training & career development opportunities
* Pension Scheme – 4% Employee and Employer, with potential increase to 5%
* Cycle to work scheme
* Westfield Health cash plan – reimbursements for dental, eye care, physiotherapy, etc.
* Westfield Rewards – shopping rewards
Additional Information
St Austell Brewery is an Equal Opportunities employer and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.
We are not able to offer UK sponsorship for this role.
For further information, please email recruitment@staustellbrewery.co.uk
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