Are you a detail-oriented problem-solver with strong IT skills? We are looking for a Complaints Investigator to join our team in Witney, Oxfordshire. This is a great opportunity to make a real difference in healthcare by ensuring the quality and safety of essential medical devices. What You'll Do Investigate Product Returns: You'll conduct thorough investigations into customer-returned products to identify the root cause of any issues. This is not a customer service role, so you won't be handling customer calls. Analyse Data: Using our advanced computer systems, you'll analyse data to uncover trends and patterns in product complaints, helping to prevent future issues. Improve Processes: You'll actively contribute to enhancing procedures to increase efficiency and effectiveness within the team. Collaborate Globally: You will communicate with colleagues worldwide, sharing insights and working together to achieve team goals. Be a Problem Solver: You'll use your analytical skills to spot trends in product complaints and escalate them to management for further investigation. What We Offer Meaningful Work: This role offers the chance to contribute to the quality and safety of medical devices that improve people's lives. Comprehensive Training: We provide full training, so no prior experience is necessary. Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities, a newly exp...