Client Services and E-commerce Assistant– Luxury Watches
West London, Mon-Fri 9am to 5.30pm
Up to £30,000 per annum based on experience
Four Seasons Recruitment are representing a well-established luxury watch retailer, who is seeking an Client Services and ECommerce Assistant to join their West London team. This is an excellent entry-level opportunity for someone inquisitive, eager to learn, and passionate about watches.
The role provides comprehensive training across client sales, online operations, and photography, offering a well-rounded foundation for a career in luxury retail.
About the Role:
Sales & Client Support
- Welcome clients in-store and assist with appointments
- Respond to customer enquiries via phone and email
- Support the sales process from enquiry through to delivery and aftercare
- Develop detailed product knowledge across leading watch brands
- Deliver exceptional customer service with meticulous attention to detail
E-Commerce & Digital
- Upload and maintain product listings on the company website
- Edit and manage product images for online use
- Ensure all listings are accurate, up-to-date, and visually appealing
- Support fulfilment, packaging, and shipping of online orders
- Contribute to social media and marketing content
Photography & Product Presentation
- Photograph watches for online listings and marketing campaigns
- Learn styling, lighting, and editing techniques to professional standards
- Organise and manage digital image files
- Support the wider team with visual presentation and merchandising
Operations & Administration
- Assist with order processing and stock management
- Monitor company inboxes and manage client communications
- Learn internal systems and provide general administrative support
About You:
- 6–12 months’ experience in a client facing role
- Curious, motivated, and eager to learn across multiple departments
- Passionate about watches and luxury retail is essential
- Confident communicator with excellent attention to detail
- Reliable, organised, and proactive
The Package:
- C. £30,0000 per annum
- Monday – Friday/9am to 5.30pm working hours