We are recruiting a Product Support Specialist to work for a leading company based in Kingswinford. This is an office-based role. You will report into the Technical Manager.
You will be responsible for the management of technical solutions, installation assistance, and field support to nominated accounts within a defined geographical region within the UK and Ireland.
Main Responsibilities
* Provide on-site technical support to our client base, offering positive solutions to technical issues within a given time scale.
* Maximise assistance to clients by prioritising visits correctly (coordinating diaries with the Technical Manager) and completing/distributing all relevant visit reports.
* Maintain good customer relations by presenting a professional, efficient, and helpful service.
* Assist in the preparation and presentation of technical training courses and exhibitions when required.
* Provide onsite training for engineers and operators as directed by the Technical Manager.
* Assist in staffing the Technical Help Desk when directed by the Technical Manager.
* Provide cover for the absence of other Technical Staff as directed by the Technical Manager.
* Ensure each nominated account receives appropriate technical support.
* Ensure all personal expenditure complies with company policy.
* Inform the Sales Director of competitor product/price comparisons and technical activities for competitor analysis.
* Regularly review and update the client database to create a market-specific mailing list for future technical communications.
* Attend regular reviews with the Technical Manager to identify training needs, set SMART objectives, and plan personal development.
* Contact key customers regularly to ensure satisfaction with the company's services.
* Perform any other duties as requested by the Technical Manager.
Academic Qualifications/Experience
5 GCSEs grades A-C with proven skills in electrical/mechanical disciplines. Previous experience in fault finding vending equipment and working in a customer-facing environment is essential.
Required Competencies
* Knowledge of electro/mechanical vending / HoReCa equipment.
* Fault finding and correction of vending / HoReCa equipment.
* Knowledge of H&S relating to installation and maintenance of vending / HoReCa equipment.
* Ability to communicate effectively with customers at all levels.
* Experience in delivering effective training on vending / HoReCa equipment.
* Good communication with internal departments.
* Proficiency in Microsoft Office applications, including Excel and PowerPoint.
* Experience with Help Desk System (Salesforce).
* Knowledge of Technical Database (Salesforce).
* Planning and organisation skills.
* Good time management.
In return, we will provide full product support and training, the opportunity to work for a highly stable company, and an excellent remuneration package.
#J-18808-Ljbffr