As a Practice Receptionist you will be receiving and responding to requests from patients and carers as well as liaising with members of practice staff and multidisciplinary teams to deal with patient queries. You will be provided with detailed care navigation training, which, paired with our bespoke telephone system, will enable candidates to direct patients to the appropriate service in a timely manner. You will be dealing with face‑to‑face patient enquiries, processing incoming mail and booking appointments. This varied role can offer approachable, helpful and professional individuals the opportunity to thrive in a task‑driven environment.
We are looking for committed and enthusiastic individuals to join our well established Reception team who are an essential part of ensuring that our patients receive excellent medical care.
The ideal candidate will have had previous customer service experience—ideally in a medical environment, though this is not essential. In addition, they will have experience working as part of a team and should demonstrate good verbal and written communication skills and have a good sound knowledge of IT.
We have both full‑time and part‑time positions available across Monday – Friday between the hours of 8.00am and 6.30pm and be willing to work a Saturday 8.30am – 5.00pm on a pro‑rata basis. Successful applicants would be joining an expanding team of Receptionists that work within all four of our surgeries and our telephone hub. For this position you will need to have a full clean driving licence with access to a car as you may need to work at our branch sites.
What we can offer:
* All new employees will receive a detailed induction programme and the opportunity to meet the departments working in Three Chequers.
* Our employees have exclusive access to our comprehensive Employee Assistance Programme (EAP), which offers a full range of 24/7 support, including mental health services, financial wellbeing and debt management, coping with bereavement and loss, and much more.
* 5 weeks holiday a year plus bank holidays on a pro‑rata basis.
* Opportunities for career development and progression.
* Staff training and away days.
* NHS Pension.
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