Overview
Lead Technology Consultant role at Dynatrace. Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. Our all-in-one platform delivers answers about the performance and security of applications, infrastructure, and user experience to help organizations innovate faster and deliver value with less effort.
Responsibilities
* Monitor client’s critical application performance and availability.
* Summarize and review performance trends in operations status meetings.
* Assist client staff in troubleshooting and root-cause diagnosis of performance issues.
* Maintain and enhance dashboards and reports to meet IT and business requirements.
* On-board additional applications for monitoring; mentor and train customers on the Dynatrace Platform and Best Practices.
* Provide services that maintain and grow adoption of the Dynatrace Platform in customer environments.
* Provide regular status updates and project documentation to support customer engagements.
* Assist sales team in identifying new opportunities for product and services at customer sites.
* Ensure health of the Dynatrace Platform deployment and update software with necessary service packs.
* Maintain accurate deployment documentation.
Travel Requirements
* Most Dynatrace Services client engagements are mid- to long-term at a single client location and usually do not require travel. However, relocation or remote work may be required in some cases.
What Will Help You Succeed
Minimum Experience
* 2+ years IT experience in Application Performance Management, application monitoring, network/system administration, performance engineering/testing, or Java/.NET development.
* 1+ years of experience in software engineering and Object-Oriented Programming (OOP).
* 1+ years of solid enterprise-level .NET or Java development/support/operations.
* 1+ years of web programming: JavaScript, AJAX and related frameworks. Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or related discipline.
* Experience with J2EE, .NET, Citrix, Microservices; experience with Oracle, DB2, MS SQL; good understanding of distributed and web/enterprise applications.
* Ability to guide customers on implementation strategy and potential performance improvements.
* Excellent organizational/time management skills and strong interpersonal communication.
* Strong presentation and writing skills with experience creating professional reports/deliverables.
* Self-motivated, energetic, and able to work in fast-paced, dynamic, team environments with minimal supervision.
* Excellent written, oral, and presentation communication skills and strong problem-solving/analytical abilities.
Desired Experience
* Previous consulting and/or Project Management experience is a plus.
* Cloud and Infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes, etc.
* 2+ years of Dynatrace technology experience; Dynatrace Product Certification is a plus.
Why you will love being a Dynatracer
* Dynatrace is a leader in unified observability and security.
* Competitive compensation and a culture of excellence that recognizes performance.
* Work with major cloud providers (AWS, Microsoft, Google) and leading partners worldwide.
* Use cutting-edge technologies including our Davis AI to modernize and automate cloud operations and deliver secure digital experiences.
* Dynatrace serves many Fortune 100 companies.
Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Software Development
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