Staffa Health is looking for two Patient Services Co-ordinator to join our busy practice reception team to work at all of our three sites based in Tibshelf, Stonebroom & Holmewood. The contracted hours are for 16 - 28 hours per week. We are a large, friendly and innovative practice, with a focus on the highest quality of care for our patients. We are rated as an outstanding practice by the Care Quality Commission and are looking for a Patient Services Co-ordinator that can contribute to sustaining and further improving the exceptional level of care we provide.
WE NO LONGER ALLOW EMPLOYEES TO BE PATIENTS AT STAFFA HEALTH. IF APPLICANTS ARE PATIENTS, THEY WILL BE ASKED TO REGISTER AT ANOTHER GP SURGERY IN THE LOCAL AREA ONCE APPLICATION HAS BEEN SUCCESSFUL.
Main duties of the job
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Deal with all general enquiries, explain procedures and make new and follow-up urgent and routine appointments with all members of the Primary Healthcare Team.
Communicate clearly and effectively with other team members, patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
Register new patients to the practice onto the clinical system promptly and accurately having knowledge of the practice area.
Act as chaperone for patients as necessary
Enter requests for home visits onto the clinical system, ensuring to carefully record all relevant details and referring to the on-call doctor where necessary.
Open and organise the distribution of the post
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
Liaise with the pharmacists in the issuing of prescriptions
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
About us
We are a large, supportive, friendly and innovative practice, with a focus onthe highest quality of care for our patients. We are rated as an outstanding practice by the CareQuality Commission
Situated in a semi-ruralcommunity, close to the Peak District we have 17,242 patients, we provideservices over 3 sites and utilise the clinical system SystmOne. We are a training practice for Trainee GPs, medicalstudents and student nurses. We are a pro-active and innovative practice andthis role provides a great opportunity for you to make a difference through thesupport you provide to the team.
Job responsibilities
Ensure an effective and efficient receptionservice is provided to patients and any other visitors to the practice.
Receive and make telephone calls as required. Divert calls and take messages, ensuringaccuracy of detail and prompt appropriate delivery.
Deal with all general enquiries, explainprocedures and make new and follow-up urgent and routine appointments with allmembers of the Primary Healthcare Team.
Communicate clearly and effectively with otherteam members, patients and carers.
Recognise peoples needs for alternative methodsof communication and respond accordingly.
Explain practice arrangements and formalrequirements to new patients and those seeking temporary cover, and ensureprocedures are completed.
Register new patients to the practice onto the clinicalsystem promptly and accurately having knowledge of the practice area.
Process patients changes of address.
Book transport and ambulances for patients asappropriate.
Actas chaperone for patients as necessary
Enter requests for home visits onto the clinicalsystem, ensuring to carefully record all relevant details and referring to theon-call doctor where necessary.
Open and organise the distribution of the post
Action repeat prescription requests and ensurethat they are ready for collection by the patient within 48 hours.
Liaisewith the pharmacists in the issuing of prescriptions
Advise patients of relevant charges for private(non General Medical Services) services, accept payment and issue receipts forsame.
Enter patient information on to the computer asrequired.
Retrieve and re-file records as required, ensuringstrict alphabetical order is adhered to.
Ensure correspondence, reports, results etc. arefiled promptly and in the correct records, ensuring that all recentcorrespondence is available when patients are seen.
Ensure records are kept in good repair, with allnecessary information on the outside cover clearly visible.
Workflexibly with colleagues to cover the opening hours of the surgery, includingopening and closing the surgery by arrangement.
Open up premises at the start of the day when firstto arrive, de-activate alarm and make all necessary preparations to receivepatients.
Organiseand set up clinical rooms ready for consulting.
When last to leave at the end of the day, clearrooms after surgeries, ensure that the building is totally secured, internallights are off and the alarm activated.
Make and serve refreshments, ensure the kitchen iskept clean and tidy and air and tidy the waiting room in turn with other staff.
Be able to cover all reception positions asnecessary, ensuring reception is covered in times of sickness and annual leave.
Trainand support new staff to ensure that the required level of proficiency isattained.
Undertake any other additional duties appropriateto the post as requested by the partners or the practice manager.
Person Specification
Knowledge
* Understanding of Primary Care.
* Understanding of medical terminology.
* Understanding of equal opportunity and diversity issues.
* Awareness of data security requirements.
Experience
* Working with customers / public / reception experience.
* Office and administration work.
* Working in a team.
* Working with Windows and Microsoft Office.
* Work in a Primary Care organisation.
* Working with confidential information.
* Familiar with all functions of the clinical system and their application.
Skills
* Excellent organisational ability.
* Excellent attention to detail and accuracy in recording information.
* Excellent interpersonal, verbal and written communication skills.
* Library & indexing skills/knows ABC.
* Ability to work without supervision.
* Professional and confident attitude.
* Numeracy .
* Able to establish and maintain effective communication pathways within the organisation and with external stakeholders
* Self-motivation
* Mobile and able to travel between sites
* Clinical software skills.
* Advanced IT skills.
* Trained typist.
Qualifications
* English and maths GCSE at level C or above or the equivalent
* Must not be a patient at Staffa Health to apply. If applicant is a patient, they must be willing to change GP Surgery.
* NVQ in business or administration or equivalent
* IT certificates in Microsoft office packages
* Medical terminology training certificate
* Evidence of other further training and personal development undertaken.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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