Senior NMC Engineer (Telecoms) ScottishPower HQ, Glasgow Salary from £53,280 per annum plus excellent benefits Flexible & Hybrid Working Permanent Closing Date: 17 September 2025 Help us create a better future, quicker SP Energy Networks (SPEN) is transforming its Telecoms function! Telecoms are a key part of the network’s business and a cornerstone in the evolution towards Net Zero. ScottishPower are recruiting a Senior Network Management Centre (NMC) Engineer to play a key role in ensuring the stability, performance, and security of Scottish Power’s strategic telecoms network. As an SME, you’ll be responsible for overseeing all aspects of network operations, defining best practice and ensuring compliance. Be an advocate for improving network performance, maximising uptime of services, and optimise network infrastructure to deliver excellent communication services. The prompt and effective resolution of Major Incidents and proactive mitigation through investigation of the operational telecoms network. What you’ll be doing As a Senior NMC Engineer, you will be an SME which involves taking responsibility for all aspects of network operations, defining best practice and ensuring compliance. You will be an advocate for improving network performance, maximising uptime of services, and optimise network infrastructure to deliver excellent communication services whilst driving prompt and effective resolution of Major Incidents and proactive mitigation through investigation of the operational telecoms network. Within this position, you can expect to be responsible for: Network management checks: Conducting routine checks, ensuring network health and stability, assuring that all systems are secure and protected from threats and attacks. Management and assurance of network CMDB. Network monitoring and resolution standards: Maintaining the monitoring, incident management and fault resolution standards and policies. Vendor management : Working with vendors to maintain and improve operational performance and practices. Performance management: Setting and reviewing operational KPIs. Observing network traffic patterns and identify improvements. Supporting event configuration and operational best practices. Proactive problem management : Identifying and managing network vulnerabilities and manage improvements. Working closely with cross-functional teams within Scottish Power and vendors to implement changes and improvements to the network. Assure documentation: Performing assurance checks to ensure they are comprehensive, accurate, up-to-date and suitable for the management of live network services. Service acceptance checks and approvals : Performing checks on service changes and improvements, and approving network changes. Emergency response: Participating in incident resolution calls as a point of escalation maintaining communications with key stakeholders. Change management: Managing and supporting changes in the telecom's environment. What you’ll bring The successful candidate will: Have SME level technical knowledge of Transmission Networks including PDH/SDH, MPLS TP, DWDM and associated network Management Systems. Technical knowledge of Network Architecture and Network Management Systems. Administration on OSS Systems, Configuring/ Customizing/ Building Windows operating systems, High availability, Linux, SQL databases, VMWare, DNS, Power BI, Scripting An understanding of IP/ protocols: IPv6, NTP, DNS, OSPF, BGP, SCTP, MTP, MPLS IP, STP etc. Experience in Firewalls, Linux Servers, Python Scripting Language, VMware vCentre beneficial. Experience of using test optimal test strategies, methodologies, and principals for critical telecom services. Knowledge within an operations environment using service management frameworks such as ITIL, with experience of managing network incidents and problems. Expertise in network deployment, monitoring, management and troubleshooting, with knowledge of Network Management Systems such as Cisco Prime, Nokia NFM-P, Network monitoring and configuration tools and software, and the ability to optimise configurations. Prior experience working in a business-critical environment, with strong interpersonal skills and comfortable partnering across the business and with vendors and suppliers. Minimum Requirements: A degree in a related discipline supported by relevant certifications in network Transmission systems including PDH/SDH, MPLS TP and/or IP (CISCO and/or Nokia) Demonstrable experience as a Senior NMC Engineer, Senior Engineer or equivalent. What’s in it for you As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include: 36 days annual leave Holiday Purchase – perfect your work/life balance with extra annual leave Share Schemes Payroll Giving and Charity Matched Funding Technology Vouchers – save more and spread the cost of your technology purchases Electric Vehicle Schemes – to help you transition to green/clean driving Cycle to Work scheme and Public Transport Season Ticket Loans Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments Life Assurance (4x salary) Access to Savesmart financial wellbeing support Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more Why SP Energy Networks SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero and we’re taking it very seriously. We’re investing over £10 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com. Mobility Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements. I MPORTANT Advert will close at 23:59 GMT the day before Job Posting End Date below September-18-2025