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HR & Payroll Helpdesk Assistant, West Malling
Client: Commercial Services Group
Location: West Malling, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: ce98cdd8be73
Job Views: 4
Posted: 02.05.2025
Expiry Date: 16.06.2025
Job Description:
Commercial Services Group is a leading provider of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing excellent customer and user experiences, social value, and a dedicated workforce.
Why Join CSG?
CSG aims to be the global leader in Education and Public Sector services, operating in 86 countries with 1,800 staff across 33 brands. The company is growing at 25% annually through organic growth, acquisitions, and joint ventures. Joining CSG offers an exciting opportunity to be part of a growing organization shaping its future.
What You’ll Bring:
Strong communication skills, confident telephone manner, and experience in customer service roles. The successful candidate will support Payroll/HR services, ensuring high customer service standards and timely delivery.
What You’ll Achieve:
* Provide first-line support via phone, email, and chat, adhering to SLAs and keeping customers updated
* Update payroll and HR data according to procedures and regulations
* Maintain strong relationships with colleagues, customers, and suppliers
* Ensure data accuracy and integrity in employee records, complying with Data Protection laws
* Stay informed about relevant regulations and legislation
What We Require:
* Excellent communication skills and telephone manner
* Customer service experience
* High computer literacy, including MS Office
* Attention to detail and accuracy
* Ability to organize workload and work under pressure
Benefits:
* Additional day off for your birthday
* Discount schemes for gym and retail
* Life assurance
* Opportunities for progression and development
* And many more perks
About HRConnect
Part of CSG, HR Connect is an award-winning HR services team focused on providing outstanding Payroll, HR Administration, and Advisory Services.
About Commercial Services Group
CSG, owned by Kent County Council, is the UK's largest LATCO, generating over £800m annually, serving over 16,000 education and public sector clients worldwide. CSG operates in 86 countries with 1,800 staff across 25 brands, offering services in HR, IT, Energy, Education Resources, and Procurement.
We value diversity and inclusion and encourage applications from all backgrounds. Reasonable adjustments are available during the application and interview process.
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