Contract Desktop Support Engineer – NHS Trust Location: North Yorkshire Duration: 10 Months Start: ASAP
We are currently supporting an NHS organisation in North Yorkshire that is looking to engage a Desktop Support Engineerto assist in the delivery of high-quality BAU support across the Trust. This is an excellent opportunity to contribute to vital frontline services in a fast-paced, healthcare environment.
Key Responsibilities: Provide BAU desktop support for hardware, software and peripheral equipment across the organisation
Act as a local technical expert, supporting users both remotely and in person across hospital and community-based sites
Troubleshoot and resolve incidents, escalating where necessary and tracking progress through to resolution
Support installations, configurations, moves and decommissions of IT equipment
Liaise with internal departments and external suppliers to ensure continuity of service
Maintain IT security best practices and promote safe use of technology
Contribute to the implementation of new systems and support ongoing IT projects
Experience Required: Proven experience in an IT support or desktop engineering role, ideally within the NHS
Strong technical understanding of desktop hardware, Microsoft operating systems and common software applications
Outstanding customer service is essential
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