Your newpany
You’ll be working with a respected housing provider delivering intensive housing management services to vulnerable tenants across multiple regions. The organisation ismitted to maintaining safe, secure, and well-managed amodation while supporting tenants to sustain their tenancies and improve their quality of life.
Your new role
As a Housing Officer, you’ll manage a patch of around 40–45 tenants across multiple units. You’ll be home-based, typically out on visits 3–4 days per week andpleting admin 1–2 days per week, unless emergencies arise. You’ll have full autonomy to manage your own diary and visits. The role involves tenancy management,pliance coordination, property inspections, and liaison with contractors and care providers. You’ll ensure properties are safe, well-maintained, and ready to let, while supporting tenants with housing-related issues and promoting positivemunity relationships.
Responsibilities include:
1. Deliver intensive housing management services across your patch
2. Conduct regular room health & safety inspections
3. Manage voids, lettings, rent arrears, and tenancy breaches
4. Maintain property inventories and replenish items as needed
5. Facilitate access for contractors and monitor maintenance quality
6. Ensurepliance checks ( gas, legionella) arepleted on time
7. Monitor and review CCTV footage where appropriate
8. Prepare documentation for tenancy-related legal proceedings
9. Promote safeguarding and report incidents or near misses
10. Support Housing Benefit claims and liaise with relevant teams
What you'll need to succeed
11. Experience in tenancy management and working with vulnerable people
12. Knowledge of housing law and welfare benefits
13. Ability to travel independently across the region
14. Access to a car and full driving licence with business insurance
15. Strong organisational andmunication skills
16. CIH Level 3 qualification (desirable)
What you'll get in return
17. Mileage paid at 30p per mile from home to properties
18. 20 days holiday (increasing by 1 day per year for the next 5 years)
19. Flexible working with autonomy over your diary
20. Supportive team and meaningful work in themunity
21. Access to Hays Temp Worker benefits including pension and training