Operational Support Specialist
Location: Hybrid, London.
Why work for us
* Salary of £25,420 per annum
* A workplace pension scheme
* Hybrid working, with collaborative days in our office
* 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
* Support and investment in your personal development
* 24/7 access to Employee Assistance Programme and Mental Health First Aiders
Company Overview
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending £6 billion to over 3 million customers through a network of almost three thousand partners‑and growing.
Certified as a Great Place to Work, we’re a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we are hiring an Operational Support Specialist to help us provide general administrative, processing and customer service support for retail and business customers.
Reporting to the team manager, you’ll work as part of a team to ensure strict deadlines are met and achieve your personal targets. Within this regulated environment, you’ll follow processes and guidelines, ensuring that your work is accurate and compliant, whilst also identifying opportunities for service and operational improvement.
Key Responsibilities
* Respond to telephone, email and online enquiries, resolving queries within SLA deadlines with a focus on high standards of customer service
* Update customer information, including (but not limited to) bank details, payment dates
* Accurately key data to master systems from multiple sources
* Process charges, refunds and manual payments
* Maintain and action daily reports
* Liaise with other department to ensure queries are resolved on first contact
* Manage workload ensuring tasks are completed to a high standard
Who we’re looking for
We’re looking for individuals who thrive in a fast‑paced environment, can work collaboratively with others, and are looking to make a difference. This is a brilliant opportunity to advance your career to the next level with our sector‑leading company.
Qualifications & Skills
* Strong numeric and analytical skills
* Excellent written and verbal communication
* High focus on exceptional customer service
* Ability to work to deadlines whilst remaining focused under pressure
* Capability to meet individual targets whilst being a team player
We’re committed to providing reasonable adjustments or accommodations for applicants. If you need assistance during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk.
Eligible to work in the UK is required; we do not provide visa sponsorship. You must reside in the UK from the start date of this role.
To work from home efficiently you’ll be asked to provide your internet speed at the application stage.
Equal Opportunity Employer
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part‑time working and job share.
Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
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