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Reporting into the Location Manager, responsibilities will include:
1. Ensuring that the location is clean, pleasant, and safe for customers, whether in their home environment or communal areas. Ensuring effective use of cleaning products, following instructions, health, and safety procedures at all times.
Required knowledge & experience:
* Customer service NVQ2 would be advantageous.
* Previous cleaning experience and knowledge is desirable.
* Use of cleaning products in a safe manner.
* Knowledge of cleaning procedures, including use of equipment such as carpet cleaners.
* Understanding of data protection, confidentiality, and safeguarding vulnerable adults.
* Health & safety in the workplace, including Control of Substances Harmful to Health (COSHH).
Required skills:
* Well-organized with good time management skills.
* Strong interpersonal and empathy skills, with a friendly personality.
* Able to work independently and as part of a team.
* Ability to prioritize and plan around customer needs.
Anchor is proud to be an equal opportunity employer. We have LGBT+ resident groups and BAME, LGBT+, and Disabled colleague networks that promote diversity, address concerns, review policies, and empower members. We recruit, train, and promote without discrimination based on race, religion, sex, gender identity, sexual orientation, disability, age, or other protected characteristics. Our core value is 'respect', and we do not tolerate harassment or discrimination from any colleague, resident, or third party.
Please note: All applicants must already hold the legal right to work in the UK to apply for this role.
Birkenhead Court in Birkenhead houses trained and helpful staff with rooms for up to 60 residents. At Anchor, we pride ourselves on providing 24-hour care and specialized services for elderly people, along with beautiful grounds, quality catering, and engaging activities.
* Rated overall outstanding by CQC, including in responsive, well-led, and effective categories.
* Finalists in the Great British Care Awards 2018, recognizing excellent teamwork.
* Features a dementia-friendly environment with amenities like a pub, cinema, spa, library, sweet shop, and indoor garden.
Anchor – a great place to work
Anchor is England’s largest not-for-profit provider of care and housing for older people. Our goal is to transform housing and care so everyone can enjoy a home they love in later life.
As a not-for-profit, every penny we make or save is reinvested into our residents, facilities, and staff, ensuring better care, wages, training, and amenities.
A rewarding environment
We support your health, happiness, finances, and career development.
Health & happiness
* Gym, fitness, and wellbeing discounts
* Mental health support
* Flexible working options
Finance
* Pension plan with employer contributions of 4% to 8%
* Easy pension transfer service
* Savings, financial advice, loans, free life assurance
* Shopping, holidays, phones, technology discounts
* Ongoing personal and professional development programs
* Leadership online learning resources
* Career progression and promotion opportunities
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