Exciting Opportunity: Join our client as an Application Support Manager in the Digital & Retail Sector! Location: East Midlands (Hybrid Role) This is a Permanent role Are you passionate about shaping the digital support landscape in the hospitality industry? Our client is dedicated to infusing joy into the lives of both customers and employees through cutting-edge digital solutions. We are seeking a talented individual to step into the role of Digital & Retail Application Support Manager, spearheading our support initiatives to ensure seamless, customer-centric platforms. What You'll Be Involved In: - Leading and nurturing a dynamic digital support team - Crafting and executing support strategies for web, app, and API frameworks - Guaranteeing round-the-clock support for critical systems with a robust incident management approach - Championing automation, observability, and performance tracking - Collaborating closely with product development, engineering teams, and external vendors - Shaping the trajectory of our internal digital capabilities for the future