ABOUT THE ROLE
We are now looking for a highly organised, detail-oriented Operation Co-ordinator to join our team. This role is for 12 months whilst the Operations Manager is on maternity leave. This is a great opportunity for a motivated individual who wants to play a key role in a busy and growing company.
The right person will deliver excellent operations across the business, supporting the Directors and seeking ways to both improve processes, procedures and optimise resources, as well as opportunities and initiatives to improve sales performance online and offline. Ensuring that ultimately the Maven customer has a positive experience and that the highest standards are maintained whilst maintaining a sales focus.
Benefits include: Staff discount, company health insurance plan, company pension and learning & development opportunities.
Normal working hours will be Monday to Thursday 0830 – 1700 and Friday 0830 – 1500. 40 hours per week excluding breaks.
Salary Range £27,000 - £30,000.
JOB RESPONSIBILITIES
Logistics
· In conjunction with Store Manager, manage customer orders to include; placing orders with suppliers, advising lead times / delays and smooth delivery
· Check open orders weekly to make sure supplier delivery dates are still on target and update fulfilment status
· Monitor stock levels online and offline
· Liaise with suppliers/transport companies and Maven’s warehouse to ensure smooth and timely delivery of incoming orders and onward delivery
Ecommerce
· Assume ownership of online Maven journey, including looking after customer queries and resolving any issues that may arise
· Oversee order fulfilment, after-sales care and claims
· Ensure products prices/ stock levels and lead times are up to date
· Ensure new products are added as they are launched by our suppliers
· Conduct regular reviews of website and consider and suggest ways to refresh and improve
Reporting
· Create reports as and when required
· Weekly team meetings
· Daily updates on Teamwork Chat
General
· General office support as required
PERSON SPECIFICATION
· 5 GCSEs (Grade C or above) including Maths and English (or equivalent).
· Two year’s experience in a similar environment
· Experience with shopify or similar ecomm platform in a commercial capacity
· Strong organisational and administrative skills
· Excellent attention to detail and accuracy
· Excellent communication skills, both written and verbal
· Ability to work independently and as part of a team
· Ability to work in a fast paced environment
TO APPLY
Please forward a CV, together with a covering letter explaining how you feel you fit the role to catherine@wearemaven.co.uk.
Closing date – Monday 27th October, 5pm
EQUAL OPPORTUNITIES STATEMENT
We are an Equal Opportunities Employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Selection for appointment will be made on the basis of merit. We particularly welcome applications from members of groups currently underrepresented in our workforce.