We have an opportunity for an IT Service Central Delivery Analyst to join our team in Wembley.
This is a full-time, permanent role which will be office-based.
The starting salary is £29,000 - £35,000 a year, depending on experience.
The Role:
As an IT Service Central Delivery Analyst, you will be the gateway for SNG's IT services, ensuring all customer interactions are accurately logged, prioritised, categorised, and resolved or assigned efficiently.
You will be responsible for recording, monitoring, and updating IT tickets, conducting initial diagnosis, and escalating issues when needed.
The role also involves maintaining our asset database, including asset movement, verification, incident management, onboarding, tagging, and disposal of assets.
What we need from you:
* Experience working on an IT Service Desk or Customer Service Desk.
* Ability to communicate effectively with customers via in person, telephone, webchat, email, or digital assistant.
* Technical support skills relating to Microsoft Windows, Office 365 (including Teams and SharePoint), remote access, virtual desktops, and telephony.
* Good understanding of hardware, especially PCs, printers, and peripherals.
* Troubleshooting experience and problem-solving skills.
* Excellent customer service and communication skills with colleagues, suppliers, and end users.
* Strong teamwork skills focused on delivering resolutions.
What we can offer you:
Join our friendly, active, and dynamic IT Service Team, where we invest in your development and make a real difference in people's lives. This role offers a career within a successful and diverse organisation.
* £450 yearly flexible benefit pot.
* Flexible working arrangements.
* 25 days holiday + bank holidays, with an extra day each year up to 30 days.
* Option to buy or sell holiday.
* Generous pension scheme with up to 12% matching.
* Life cover from day one.
* Participation in our Recognition scheme.
* Wellbeing discounts, including gym memberships.
About us:
Sovereign has joined forces with Network Homes to form SNG (Sovereign Network Group). Together, we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide affordable homes in thriving communities that people love for generations.
We focus on long-term investments in homes, customers, and communities, working with partners to make a lasting impact. Our financial strength enables us to meet housing needs, regenerate places, and build on community strengths.
We are committed to our Equality, Diversity, and Inclusion strategy and believe in fostering an inclusive environment where everyone can be themselves. Visit our careers site to learn more.
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