The post holder is responsible for coding and recording clinical information from hospital correspondence and other sources into patient records in line with practice policies.
The role includes monitoring the generic email account, maintaining the palliative care register, arranging care plan review appointments, and supporting palliative care meeting preparation.
The post holder will maintain strict data security and confidentiality standards and actively engage in ongoing training and development.
Main duties of the job
* Accurately process, scan, index, code, and summarise patient records and clinical correspondence, ensuring data is entered into the correct patient record.
* Manage incoming correspondence, electronic discharges, referrals, admissions, and safeguarding-related communications, escalating actions where required.
* Maintain patient records, including palliative care registers, ReSPECT/Care plans, deceased records, and related administrative processes.
* Monitor clinical systems, shared inboxes, portals, and administrative tasks to ensure timely action and adherence to protocols.
* Uphold patient confidentiality, maintain quality standards and productivity targets, and actively contribute to team training, meetings, and continuous development.
* Coordinate recalls, screenings, NHS health checks, immunisations, and follow-up appointments in line with practice procedures.
* Monitor and action clinical administration tasks, including pathology results, triage requests, screening outcomes, and patient record updates.
* Liaise with patients and colleagues to obtain information, resolve queries, arrange appointments, and support accurate clinical coding.
* Contribute to team development through training, mentoring new staff, supporting inductions and participating in health awareness initatives.
About us
We are a friendly GP practice with over 70 years of history, lead by a stable forward-thinking partnership that is ready to embrace the new look of Primary Care.
We have four sites and over 46,000 patients spread across the city of Derby.
We seek someone who is keen to become a part of a growing and supportive team and is looking to work in an ambitious practice.
In return, Lister House Surgery will offer you the following benefits:
* Generous holiday entitlement
* Access to variety of NHS discounts
Job responsibilities
Please view the attached Job Description and Person Specification for full details regarding this post.
Person Specification
Qualifications
* Qualified to GCSE standard or NVQ equivalent
Other Requirements
* Driver - car owner with a clean licence and insurance to cover business miles
Personal Qualities
* A keen attention to detail
* Team player
* An understanding of confidentiality in the workplace
Experience
* Previous GP surgery / NHS administration experience (minimum two years
* Experience of SystmOne (TPP)
* Experience in a busy office environment
Skills
* Excellent keyboard and computer skills
* Able to work in a challenging environment
* Highly organised and able to follow protocols accurately and efficiently
* The ability to work under pressure
* A good working knowledge of Microsoft Office products and the ability to use email/internet
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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