We are seeking an exceptional leader to join our senior Housing team as Head of Service – Housing Income, leading a critical service at the heart of our landlord function.
About the Role
This pivotal role is responsible for the strategic leadership, operational delivery, and continuous improvement of housing income services, ensuring we maximise income, sustain tenancies and deliver fair, person‑centred outcomes for residents across the city.
Responsibilities
* Develop and deliver the Housing Income Strategy, aligning to corporate priorities and financial plans
* Provide expert leadership on rent policy, service charges and income management performance
* Lead improvement programmes that increase collection rates, reduce arrears and strengthen resident support
* Oversee a wide portfolio including rent collection, service charges, leaseholder income, temporary accommodation, heat networks and wider income streams
* Ensure compliance with legal, regulatory and building safety requirements, embedding strong governance and assurance
* Use data, insight and forecasting to inform decision‑making and drive continuous improvement
About You
We are looking for a senior leader with a strong track record in housing income or related services who brings both strategic insight and operational grip.
Requirements
* Significant senior experience in income management, housing operations or related services
* Proven success in rent and service charge collection, arrears management and tenancy sustainment
* Experience leading complex services, budgets and performance frameworks at scale
* Strong understanding of housing legislation and regulatory standards (including Housing Acts, Equality Act, Pre‑Action Protocol and RSH standards)
* A track record of service transformation, digital improvement and data‑led performance management
* Experience working in partnership with DWP, courts, local authorities and support agencies
* Excellent leadership, influencing and communication skills, with the ability to drive improvement through others
You will also demonstrate a strong commitment to resident‑focused, fair and inclusive services, with the confidence to lead in a complex and high‑profile environment.
Benefits
We offer a competitive salary alongside a generous holiday entitlement, flexible working options, and access to the Local Government Pension Scheme and much more.
Key Dates & Application
Closing date: 7th June 2026
Interview dates: Planning to interview week commencing 29th June 2026
How do I apply? To apply, please submit your CV along with a supporting statement that details how you meet the criteria within the Person Specification. To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification.
Equal Opportunity
At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young People, Black, Asian and Minority Ethnic and Female candidates who are currently under‑represented within this Service of Bristol City Council. Appointments will be made on merit.
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