Income Officer
Shrewsbury - hybrid working
Full time, 37 hours per week
£31,000 - £33,000
Permanent
We're recruiting an Income Officer to join a leading social housing provider in Shropshire. This is a great opportunity for someone with strong customer skills, income management experience and a passion for supporting tenants to sustain their homes.
Daily duties of the Income Officer:
Manage rent & debt cases, taking timely action in line with policy
Negotiate affordable repayment plans and process payments/direct debits
Provide clear advice on charges, arrears and payment options
Carry out enforcement steps including notices, pre‑court work and preparing court files
Support tenants with benefits, Universal Credit, DHPs and hardship funds
Complete affordability assessments for new and existing tenants
Identify and support vulnerable customers, working with internal teams and external agencies
Maintain accurate case records and contribute to team performance targets
Handle challenging situations professionally and sensitivelyEssential requirements of the Income Officer:
Previously worked within Social Housing
Experience in income management, housing, debt recovery or similarPlease apply directly or contact Ben at the Derby Office for more information.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website