What we are looking for
This is a key role within the Coordination Team, acting as a central point of communication across several departments. It requires strong attention to detail, clear and effective communication skills, and a proactive approach to supporting and improving contractual processes.
The role is varied, offering the opportunity to support both operational teams on the ground and supervisory and management staff within the office. It is well-suited to someone who is eager to get involved in a wide range of responsibilities and tasks.
Working within the Coordination Team provides an opportunity to be both creative and engaging, while maintaining a high standard of professionalism and accountability. Previous experience or knowledge in Highways and Streetworks is advantageous, but not essential.
Can be based at either our Darwen HQ or Rednal, Oswestry business and must be willing to travel
Key Responsibilities
* Develop a strong understanding of contract requirements to maximise productivity and performance.
* Liaise with other departments to deliver data-driven insights and ongoing contract support.
* Maintain regular communication with the Coordination Team Leader to expand challenges, track contract changes, and ensure alignment with operational objectives.
* Create and maintain programmes, schedules, and trackers to a high, client-ready standard.
* Arrange and submit permits via Street Manager, ensuring full compliance with UK regulations, and handling all Streetworks specific requirements. This includes the organisation of letterdrops, TTROs, email comms and AWS.
* Manage supplier relationships, including placing orders with external material and sweeper providers, negotiating competitive rates, and securing reliable service commitments.
* Produce and distribute comprehensive site packs and documentation to operational teams, ensuring clarity, consistency, and accountability.
* Review Workflos and documentation raised by operational teams to ensure all the necessary information is captured and logged accurately.
* Raise and manage Purchase Orders using Sage, including accurate data entry and receipting.
* Handle enquiries and complaints via phone and email, providing professional, timely responses and escalating issues to relevant departments when required.
* Adhoc tasks including Driver & Fuel analysis, EWN & AINH analysis, Workflo analysis etc.
* Demonstrate strong attention to detail by proactively identifying and resolving potential issues before they arise.
Skills and Knowledge
* Strong Microsoft office skills
* Robust organisational skills
* Attention to detail
* Time and prioritisation management
* Ability to build relationships with other departments using clear communication and effective listening skills
* Open to change and working in a fast paced environment
* Team player, with a 'can do' attitude.
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