[Royal Mail]
Job reference number 327005
Customs Clearing Agent (Night Shift)
£29,700 per annum plus £77.50 per week night allowance, 22.5 days annual leave plus bank holidays
Full time, 35.5 hours per week
Permanent
PFW International Hub, Middlemarch Business Park, Coventry, CV3 4PF
At the Parcelforce International Hub, we screen parcels before they’re exported across Europe and beyond, and handle customs clearance for imported items destined for delivery across the UK. Our Central Clearance Bureau (CCB) is at the core of this operation—ensuring compliance, accuracy, and efficiency every step of the way
We’re currently looking for a Customs Agent to join our dedicated CCB team and support our essential customs and compliance processes.
The role
As a Customs Agent, you will help facilitate and maintain a fully compliant, effective, and efficient commercial import & export service within defined time frames. You will:
* Submit accurate customs declarations in line with customs and company policies.
* Verify, enter and update data in customs and internal systems, ensuring accuracy, precision and compliance.
* Maintain detailed customs and company records and reports, demonstrating due diligence in all regulatory matters.
* Deliver excellent customer service, resolving customs queries efficiently and professionally.
* Work to HMRC requirements to ensure the timely recovery of incorrect Customs Clearance entries, reporting any discrepancies or deviations to regulatory requirements.
Attendance (nights) 21.30 – 05.30 Monday and 22.00-05.30 Tuesday – Friday.
About you
To be successful in this role, you’ll need to demonstrate the following skills and experience on your CV:
* At least 6 months’ experience in a commercial customs environment, with in-depth knowledge of transit document preparation to include GMR, PBN, TDOCS (essential)
* In depth understanding of import/export customs processes, operational pipelines, and logistics products.
* Strong IT skills, including Microsoft Excel, Word, and Outlook, and the ability to confidently communicate via email.
* A proactive, enthusiastic approach with the ability to work under pressure, both independently and as part of a team.
* Excellent interpersonal skills to build strong working relationships internally and externally.
Closing Date: Monday 21st July. Please note, this advert may close early if the appropriate number of applications has been reached.
About us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
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Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
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