Overview
As Shift Manager you will accomplish all shift work requirements by orienting, assisting, and coaching employees. You will ensure all standards are met by following production, productivity, quality, and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems. You will be working within a multi-million-pound restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability, and delivering an outstanding customer experience. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel‑good moments that are easy for everyone to enjoy.
Key Responsibilities
* Role model customer focused behaviours
* Act with integrity, honesty, and in line with McDonald's and broader values
* Display leadership by coaching the team and providing them feedback
* Guide the team to prepare the customer's meal with care and respect – give your customers gold‑standard food and drink every time
* Lead the team to have a shared understanding and vision of an exceptional customer experience in line with our values
* Give your people and customers your full attention, smile, use eye contact and energetic body language
* Adapt to each customer's needs – lead the team to provide an individual experience that exceeds expectations
* Answer customer queries confidently and professionally – keep up to date with knowledge on our food and promotions
* Empower your team to bring their best selves to work and to deliver our values
Benefits & Perks
* Flexible Working Work hours that fit around you and life's surprises.
* Employee Assistance Programme Support your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
* Travel Discounts Enjoy staycations or trips abroad with discounts on travel fares.
* Transferrable Skills Whether you're full‑time or part‑time, your role here will teach you skills for life.
* Groceries & Food Discounts Employee meal discounts at work along with discounts on groceries at major supermarkets.
* Emotional Health Support Support your mental and emotional wellbeing and coping with life events.
* Meals at Work You can choose food from our restaurant menu on your break and try the latest promotions.
* Discounted Gym Memberships Stay fit and healthy with discounts on gym memberships.
* Financial Support Guidance on managing your finances and how to save for long‑term goals.
* Books & Entertainment Discounts Access great discounts on PC and video games, magazines, books and music.
* Life Assurance Providing a tax‑free lump sum to your loved ones, helping reduce financial worries at a difficult time.
* Fashion Discounts Get discounts at hundreds of major high‑street and online retailers.
* Health Insurance Free health insurance that covers you and your family.
* Health & Beauty Discounts From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.
* Employee of the Month Recognition for living our values through excellent work.
* Length of Service Recognition Monetary benefits for long service.
* Physical Health Support Helping you make healthy lifestyle choices and address health issues.
* Bonus Potential Extra financial rewards for your hard work in addition to your salary.
* Premium Shift Allowance Extra pay for working overnights (midnight to 5 a.m.).
We do not tolerate inequality, injustice, or discrimination of any kind.
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