Main Duties of the Job
* Providing telephone and online video assessments for patients requiring enhanced clinical triage.
* Monitoring and managing clinical hub triage queues.
* Assessing a wide range of cases, including:
o Children under 5 without a clear Pathways disposition
o Adults over 75 without a clear Pathways disposition
o Emergency contraception queries
o Medication questions and prescription requests
* Supporting Clinical Advisors in validating Emergency Department and Green Ambulance dispositions.
* Navigating appropriate cases for home visiting or district nursing services.
* Managing prescription requests alongside pharmacists and administrative teams.
* Offering clinical advice to Mental Health Nurses, ANPs, dental nurses, pharmacists and NHS 111 Clinical Advisors.
* Providing realtime support to Service Advisors and Supervisors through floor walking.
* Ensuring accurate documentation of all contacts in clinical systems.
* Working within protocols, policies and prescribing formularies.
* Participating in clinical governance, supervision, training and performance review.
* Maintaining up‑to‑date mandatory training and clinical competencies.
About Us
* Current GMC registration and inclusion on the Medical Performers List.
* Strong experience in telephone or remote clinical assessment.
* Ability to work autonomously within your professional scope.
* Excellent communication skills and confidence supporting multidisciplinary colleagues.
* Understanding of the legal and clinical responsibilities of GP triage.
* Commitment to evidence‑based practice and ongoing professional development.
* Ability to remain calm, efficient and clinically focused under pressure.
* Strong IT skills and confidence using clinical systems.
* Professionalism, integrity and a patient‑centred approach.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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