What you'll bring to the team
Zonal Operations Lead
Location: Chessington World of Adventures, Leatherhead Road, KT9 2NE
Contract Type: Permanent, hourly paid
Hours: Full time fully flexible (any 5 days out of 7, including weekends and bank holidays)
At Chessington World of Adventures, we're recruiting a Zonal Lead to join our Operations team.
As the first point of escalation within your zone, you'll oversee daily operations - supporting guest interactions, handling feedback, coaching colleagues, and ensuring ride availability and efficiency. You'll work closely with frontline teams to maintain high standards of service, presentation, and behaviour at all times.
Alongside the Zonal Operations Manager, you'll help identify opportunities to improve staffing, training, and resources, while maintaining strong knowledge of your zone to confidently support both guests and team members. You'll also play a key role in delivering ongoing coaching and driving team performance.
Health & Safety is a core focus, and you'll ensure compliance across rides, attractions, retail areas, and guest spaces, including proactive risk assessments and incident reporting.
With a strong focus on guest engagement, you'll actively seek feedback and create memorable experiences for every visitor.
Qualifications & Experience
* Previous experience in a guest‑facing role within a theme park setting is essential
* Ideally you will have previously led a team within a team or shift lead capacity
* Passionate about guest satisfaction and an understanding of guest KPI metrics
* An understanding of Health and Safety legislation in relation to theme park operation is advantageous
* A clear and confident communicator in face to face interactions with guests, front line team members and operational managers from around the wider resort
* You will be a motivational leader, with a keen interest in inspiring your team, leading by example to deliver exceptional service to our guests
Benefits
* 28 days holiday (including bank holidays)
* 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
* Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
* Company bonus
* Private pension scheme
* 40% discount online off LEGO
* 25% discount in our on-site retail shops and restaurants
* Ongoing training and development opportunities
* Plus, many more...
Pay Range
From GBP £13.08/Hr.
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