Job Description Full time Experienced (relevant combo of work and education) Bachelor of Business Administration 5 - 10% Are you curious, motivated, and forward-thinking? At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Looking for an interesting, dynamic position that allows you to interface with teams across the full spectrum of the organization? Join the Merchant Client Experience Team as we work to drive continual improvement in how our clients interact with Worldpay. In this role, you will be managing the day-to-day administration of our Voice of the Customer (VOC) programs and helping to guide the development of future efforts. You will partner with stakeholders across the business to meaningfully measure Customer Experience (CX). These measurements are used as the foundation for programs to improve experience, as well as ways to gauge the impact of positive change. Responsibilities for this role include: Contribute to driving all customer feedback implementations and enhancements in partnership with our VOC vendor and internal stakeholders. Contribute to the continuous improvement our strategy for enterprise-wide Customer Experience (CX) measurement. Design surveys to assist core functions in assessing CX, both in ongoing and ad hoc surveys. Facilitate sample gathering and validation in conjunction with technical resources. Conduct quality checks on VOC program to ensure stability and expected performance. Build strong relationships with leaders across the organization, driving conversations that put the customer first. Partner with other members of the Merchant Client Experience Team to drive holistic change. What you bring: 3 years of experience Bachelor’s Degree in related field (Business, Communications or any other Social Sciences degree) or the equivalent combination of education, training, and work experience would be beneficial but not essential Ability to think critically, strategically, and innovatively Ability to learn new and potentially technical topics, and then communicate this technical detail in a clear and simple way to business leaders Willingness to ask bold questions and use analytics to find unique opportunities Able to communicate your point of view to senior executives in a clear and compelling manner A demonstrated history of prioritising the client experience while ensuring business objective delivery. Added bonus if you have: Experience building business cases to secure required funding Experience in payments or consulting What we offer you A competitive salary and benefits A variety of career development tools, resources and opportunities The chance to work on some of the most challenging, relevant issues in the payment industry Time to support charities and give back in your community Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. pridepass