Our prestigious client, Johnnie Walker Experience, is currently looking for top Retail Associates to serve the customers from around the world and support their whisky exploration. The Retail team are trained to become brand, product, and whisky category experts, interacting with the visitors to interpret their desires, making purchase suggestions for mementoes, all whilst providing a personalised experience for each guest. Alongside serving customers, you'll play a key role in the merchandising, inventory control and overall operations of the store.
To be successful, you'll need great retail (or related) experience and be guided by a customer-first mindset. Working with both visitors and colleagues in a fast-paced environment, you'll have strong interpersonal and communication skills and be passionate about enhancing the experience of every visitor.
Your Time at Work
- Deliver customer experience to meet or exceed financial targets and service goals.
- Instil passion for the brand with customers and have an in-depth knowledge of products to provide well-informed and outstanding customer service.
- Develop and maintain client database, ensuring repeat visits and customer loyalty.
- Support the team in stock takes and attend all store meetings and training events.
- Represent the brand during promotional events and activities.
- Offer thoughts and ideas to the team for store performance improvements. <...